New app to innovate shopping for travellers
with convenient at-your-gate delivery; first to use San Diego
International Airport’s Innovation Lab
AtYourGate, a California start-up and GOLO, a mobile ordering
platform and part of the Paysafe Group, announced the launch
of ‘AtYourGate powered by GOLO’, an innovative new app that allows
airport goers to use their mobile phones to order airport products
and have them delivered directly to them. Travellers, flight crews
and airport personnel at San Diego International Airport (SAN) can
now use the first-ever app of its kind to make a purchase from
any of the participating outlets – be that a sandwich, salad,
snack, or gift – and have it delivered directly to their gate or to
any convenient location airport-wide.
Celebrating its 90th Anniversary, San Diego International
Airport (SAN) is the busiest single-runway commercial service
airport in the U.S. and features 51 gates in two terminals. In
2017, the airport served over 22 million passengers. SAN features a
robust concessions program, with more than 80 dining and shopping
locations airport-wide.
According to Micromarket Monitor, revenues from U.S. and
Canadian airport retailing should rise from about $4.2 billion in
2015 to nearly $10 billion by 2020 – an impressive annual growth
rate of nearly 20 percent. In addition, Paysafe’s Lost in
Transaction – Volume 1 report reveals that Americans prefer online
shopping when it comes to travel and leisure purposes; but apps are
favoured over mobile sites.
With seven participating restaurants and retail locations at
launch, and another 25 expected to join before the end of 2018,
‘AtYourGate’ was designed with the time-poor, ever-connected
consumer in mind, as well as the airport restaurant and retail
outlets looking to increase their exposure. In addition to
providing a valuable service for passengers, the mobile ordering
and gate delivery app is also expected to expand brand visibility
of the airport's concessions program. Airport customers will have
access to restaurants and retail locations including Saffron Thai,
Artisan Market, Panda Express, Qdoba Mexican, Jack-in-the-Box, CNBC
News and Gifts as well as donuts and treats from San Diego’s famous
Donut Bar via Elegant Desserts.
The technology behind this innovative app was developed by GOLO,
a mobile ordering platform offering bespoke white label solutions.
The robust features of the GOLO platform offer the ‘AtYourGate’ app
users an intuitive and secure mobile shopping experience and give
the AtYourGate team participating concession operators the tools to
provide seamless order processing and delivery. GOLO forms part of
the Paysafe Group, a leading global provider of end-to-end payment
solutions who has invested in delivering secure solutions geared
towards mobile-initiated transactions, real-time analytics and the
convergence between bricks-and-mortar and online payments.
“AtYourGate wanted to offer the best-in-industry app for mobile
ordering in airports. That’s why they opted to work with our GOLO
technology which has a proven track record in mobile ordering
backed up by leading payment capabilities,” said Jean-François
Noël, CEO of GOLO. “Consumers and merchants today expect a
frictionless and sophisticated retail experience when making
purchases or selling using their mobile technology. They want to
see the products accompanied by visually rich images, in a smooth
app where searching is intuitive and there is a secure way to
transact. That’s what is offered through the new ‘AtYourGate’
powered by GOLO app. It very much plays to our philosophy of
developing tools that make everyday life more convenient, by
bringing merchants and consumers closer together.”
AtYourGate is the first innovation to come out of San Diego
International Airport’s Innovation Lab. The goal of the Lab is to
reduce barriers for innovators to break into the aviation industry,
and to develop new ways of doing business and enhancing the
passenger experience.
After successfully deploying at SAN, AtYourGate and GOLO plan on
making this app available to other airports across North America
and Europe.
“When we proposed the idea of the app to San Diego International
Airport, everyone agreed that we were addressing a real need for
both airport consumers and retailers,” said P.J. Mastracchio,
Founder and CEO of AtYourGate. “We applaud the forward-thinking of
the airport team in seeking to create a smarter, more innovative
airport that provides the next level of customer experience for
both its passengers and employees.”
“We continually seek to raise the bar on customer satisfaction,
and one way we do that is by embracing new technologies that push
the envelope,” said Rick Belliotti, Director of Innovation and
Small Business Development at San Diego International Airport.
“AtYourGate and GOLO had the right formula to deliver a
high-quality service that can change the way people experience air
travel – a cornerstone of our Innovation Lab,” he added.
The AtYourGate app is currently available for download in the
Apple App Store and Google Play Store. San Diego International
Airport customers who download the app will be able to enjoy a
discount of 10 percent on their first purchase by entering the
promotion code: AYGNEW.
For a demonstration video of how the AtYourGate service works,
visit: https://youtu.be/5PdvsVezAQc.
For more information on the mobile ordering platform, GOLO,
visit: www.golo.io.
Notes to editors:
Photos available upon request
About Paysafe
Paysafe is a leading global provider of end-to-end payment
solutions. Our core purpose is to enable businesses and consumers
to connect and transact seamlessly through our industry-leading
capabilities in payment processing, digital wallets and online cash
solutions. Delivered through an integrated platform, our solutions
are geared towards mobile-initiated transactions, real-time
analytics and the convergence between bricks-and-mortar and online
payments. With over 20 years of online payment experience, a
combined transactional volume of US$48 billion in 2016 and over
2,600 staff located in 12 global locations, Paysafe connects
businesses and consumers across 200 payment types in over 40
currencies around the world. For more information,
visit: www.paysafe.com.
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About AtYourGate
AtYourGate is the in-airport personal shopping service for busy
travelers, flight crews, and airport employees in airports around
the world. Through a partnership with GOLO, AtYourGate aims to
improve passenger experience by offering a seamless mobile
e-commerce and delivery experience inside the airport terminal.
Open up the app, browse, order, and relax. We’ve got this. We'll
bring it all to you. AtYourGate. www.atyourgate.com
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version on businesswire.com: http://www.businesswire.com/news/home/20180315005754/en/
PaysafeKate Aldridge, +44(0) 203 934 9197VP, Corporate
Communications – Globalkate.aldridge@paysafe.comorAmy Gregus, +1
514-294-0247Head of Corporate Communications – North
Americaamy.gregus@paysafe.comorAtYourGateDavid Henninger, +1
949-491-3370Presidentdavid@atyourgate.comorSan Diego International
AirportRebecca Bloomfield, +1 619-400-2880Public
Relationsrbloomfi@san.org
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