Ryanair Holdings PLC RYANAIR CANCELLATIONS - UPDATE (3187R)
20 September 2017 - 11:03PM
UK Regulatory
TIDMRYA
RNS Number : 3187R
Ryanair Holdings PLC
20 September 2017
RYANAIR CANCELLATIONS - UPDATE
Ryanair today (Wed 20(th) Sept) provided an update on its
progress at working through the cancellation of 2,100 of its
103,000 flights over the next 6 weeks as follows:
- All 315,000 customers received email notices on Mon 18(th)
advising them of their flight changes and offering alternative
flights, refunds and EU261 notices. (The figure is lower than the
original 390,000 estimate because forward bookings in September
were 90% but October were 70%)
- By close of business on Wed 20(th) , Ryanair expects to have
re-accommodated over 175,000 customers on other Ryanair flights -
over 55% of affected customers.
- By close of business on Wed 20(th) , more than 63,000 flight
refunds will have been processed (over 20% of affected
customers)
- The airline has taken on extra customer service staff to
expedite the backlog of flight change requests and refunds.
- Ryanair expects to have processed over 300,000 alternative
routings or refunds for customers (over 95% of affected customers)
by the end of this week - within 6 days of customers being notified
of these flight cancellations.
Ryanair's Kenny Jacobs said:
"We apologise sincerely to each and every one of the 315,000
customers whose original flights were cancelled over a 6 week
period in September and October, while we work to resolve this
short term rostering failure.
We have taken on extra customer service teams to speed up the
rate at which we accommodate and action alternative flight requests
or refund applications. We expect to have the vast majority of
these completed by the end of this week.
The vast majority of these requests are being dealt with online,
but as our call centres and chat lines are extremely busy, we ask
affected customers to bear with us as we do everything we can to
respond to their requests and try to resolve any problems we have
created for them, for which we again sincerely apologise."
ENDS
For further information
please contact: Robin Kiely Piaras Kelly
Ryanair Ltd Edelman Ireland
Tel: +353-1-9451949 Tel: +353-1-6789 333
press@ryanair.com ryanair@edelman.com
This information is provided by RNS
The company news service from the London Stock Exchange
END
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