Humana Ranks #1 for Customer Satisfaction for Mail Order for Four Consecutive Years in J.D. Power U.S. Pharmacy Study
29 July 2021 - 6:30AM
Business Wire
Humana Pharmacy, a division of Humana Inc. (NYSE: HUM), received
the highest ranking in Mail Order Pharmacy customer satisfaction
for the fourth year in a row in the J.D. Power 2021 U.S. Pharmacy
Study.
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Humana Ranks #1 for Customer Satisfaction
for Mail Order for Four Consecutive Years in J.D. Power U.S.
Pharmacy Study (Photo: Business Wire)
With a score of 906 out of 1,000, Humana ranked first in all
four of the study’s Mail Order Pharmacy categories: prescription
ordering and filling process, cost competitiveness, prescription
delivery, and customer service experience.
“We are grateful to again receive this prestigious honor and to
be recognized as #1 year-after-year since 2018. Much of our success
can be attributed to Humana’s integrated care strategy, which
focuses on improving quality of care and achieving better health
outcomes,” said Scott Greenwell, President, Humana Pharmacy
Solutions. “Humana Pharmacy takes pride in providing a hassle and
worry-free experience as we bring the pharmacy to our customers,
shipping medications both safely and on-time. We are always looking
for ways to improve our customers’ pharmacy experience. We recently
added an autofill program to help make it easier to refill their
prescriptions, and we also offer a 90-day supply of medications at
one time.”
Greenwell said, “From therapy regimens to questions about
quality of life, our experienced pharmacists and support staff are
a 24/7 resource to our customers. Not only do our pharmacists
dispense medications and monitor treatments, they offer real-time
solutions to side effects and have the expertise in both chronic
and complex conditions to help customers achieve their best
health.”
For more information about Humana Pharmacy, visit
www.HumanaPharmacy.com. For more information about J.D. Power and
the award, visit www.jdpower.com/awards.
About Humana
Humana Inc. is committed to helping our millions of medical and
specialty members achieve their best health. Our successful history
in care delivery and health plan administration is helping us
create a new kind of integrated care with the power to improve
health and well-being and lower costs. Our efforts are leading to a
better quality of life for people with Medicare, families,
individuals, military service personnel, and communities at
large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience with the
goal of making health care easier to navigate and more
effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s website at humana.com,
including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information.
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version on businesswire.com: https://www.businesswire.com/news/home/20210728005199/en/
Lisa Dimond Humana Corporate Communications 832-330-4702
ldimond@humana.com
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