ServiceNow and IBM Collaborate to Accelerate the Impact of Generative AI Across the Enterprise
09 May 2024 - 2:30AM
Business Wire
New integration combines the power of the Now
Platform with IBM watsonx to help boost productivity for customers
and partners
ServiceNow to incorporate watsonx.ai and IBM
Granite large language models into its Now Assist GenAI experience
for ServiceNow customers
Knowledge 2024 – Today, at ServiceNow’s annual customer
and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI
platform for business transformation, announced a collaboration
with IBM (NYSE: IBM) to accelerate the impact of generative AI
(GenAI) across the enterprise. A new integration will combine the
power of the Now Platform with IBM watsonx to boost productivity
for mutual customers and partners. ServiceNow will also incorporate
watsonx.ai and IBM Granite foundation large language models (LLMs)
into its Now Assist GenAI experience for ServiceNow customers.
Bringing IBM watsonx onto the Now Platform will help customers
quickly use two leading AI platforms to help accelerate workflow
productivity even further. Customers will have access to a spoke
integration of watsonx through ServiceNow’s Integration Hub for
third-party platforms. In turn, they will be able to connect their
ServiceNow workflows to models they have trained and tuned within
watsonx.ai, IBM’s enterprise studio for AI builders.
"Our expanded collaboration with IBM reinforces our GenAI
strategy to prioritize choice and flexibility for customers,” said
CJ Desai, president and chief operating officer at ServiceNow. “We
are giving organizations access to two of the top AI platforms,
working together to fuel a new era of enterprise productivity and
innovation. The Now Platform helps customers deploy the LLM that
best fits their unique needs, and incorporating watsonx models will
help customers create more intuitive, efficient, and seamless
experiences.”
ServiceNow is adding watsonx to a portfolio of various models
powering Now Assist capabilities. By incorporating the watsonx.ai
and IBM Granite models into Now Assist, businesses have another
option for building and scaling responsible GenAI applications
using enterprise-relevant data. Access to these models will also
help expand Now Assist’s multilingual capabilities and enhance
summarization, virtual agent conversational exchanges, and
resolution generation to help customers increase productivity,
speed-to-delivery, and issue resolution.
“Organizations that can turn data into a competitive advantage
are the ones that will win with AI,” said Rob Thomas, senior vice
president, software and chief commercial officer, IBM. “By
expanding our collaboration with ServiceNow to combine watsonx with
the ServiceNow platform, together we’ll enable clients to generate
more insights from their data, which can help them unlock the full
value of AI throughout their enterprise.”
This announcement builds on IBM and ServiceNow’s longstanding
collaboration. As a Global Elite Partner, IBM combines technology
and ServiceNow platform consulting and implementation expertise to
help enterprises in every industry jumpstart their ServiceNow
AI-enabled journey. ServiceNow and IBM are combining the power of
the Now Platform with watsonx to help increase productivity for
IBM's employees, customers, and partners. Together, IBM and
ServiceNow will help clients maximize the value of their digital
workflow investments with generative AI solutions in all areas of
their businesses.
The new ServiceNow – IBM integration is expected to be available
on the ServiceNow Store starting May 9, 2024.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com
Forward-Looking Statements
This press release contains “forward-looking statements” about
the expectations, beliefs, plans, and intentions relating to
ServiceNow’s collaboration with IBM integrating the Now Platform
with IBM watsonx to build generative AI solutions. Such statements
include statements regarding future product capabilities and
offerings and expected benefits to ServiceNow. Forward-looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward-looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward-looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward-looking statements. Factors that may cause
actual results to differ materially from those in any
forward-looking statements include: (i) delays and unexpected
difficulties and expenses in executing the product capabilities and
offerings, (ii) changes in the regulatory landscape related to AI
and (iii) uncertainty as to whether sales will justify the
investments in the product capabilities and offerings. Further
information on factors that could affect ServiceNow’s financial and
other results is included in the filings ServiceNow makes with the
Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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Lindsay Capurro (503)-551-2655 press@servicenow.com
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