Market researcher ISG recognizes SymphonyAI
Summit for simple, powerful IT and enterprise service management
workflows
PALO
ALTO, Calif., March 29,
2023 /PRNewswire/ -- SymphonyAI Summit, a
SymphonyAI division, announced today that its AI-powered IT and
enterprise workflow management platform has been recognized as a
Global ESM Software Provider leader in the ISG's Provider Lens™
Enterprise Service Management – Software 2023.
SymphonyAI Summit offers AI-powered workflow management that
unifies service, asset, and operations management into a single,
easy-to-use, enterprise-grade platform. Through AI-driven
intelligence, SymphonyAI Summit's tools are designed to understand
the context of an issue and automatically resolve incidents or
service requests, thereby simplifying work and bolstering employee
productivity.
"SymphonyAI Summit has demonstrated the features and
capabilities that make it a global leader in our 2023 Provider Lens
for enterprise service management," said Ashwin Gaidhani, Research Partner at ISG
Research. "A comprehensive solution with out-of-the-box
functionality and low code/no code components for rapid workflow
setup are some of the capabilities that underscored our
rating."
"Being named as an enterprise service management leader by ISG
underscores the value of the SymphonyAI Summit platform for
our customers," said Satyen Vyas,
CEO of SymphonyAI Summit. "Last year, we were named an ESM Software
Provider Rising Star. Now this recognition as a 2023 global leader
highlights our drive to empower enterprises globally with an
easy-to-use AI-enabled enterprise workflow platform that provides
delightful user experiences, simplifies work, and enables
productivity."
The leader position in the ISG Provider lens reflects product
portfolio scope and quality, strategy and vision, and competitive
strength. The 2023 ISG Provider Lens report notes SymphonyAI
Summit's strengths:
- Easy to use: SymphonyAI Summit provides low-code/no-code
experience through simple components such as Form Builder, Workflow
Engine, and Business Rule Engines. IT departments can easily and
quickly configure business rules without depending excessively on
administrators or other teams.
- Comprehensive service management: SymphonyAI Summit
provides a comprehensive set of service and asset management and
service automation through an AI-powered virtual agent. The agent
provides a seamless user experience for fast issue resolution,
delivering multi-channel support, 24/7 operations, and intelligent
routing.
- Out-of-the-box functionality: SymphonyAI Summit users
can roll out new capabilities rapidly with out-of-the-box reports.
Enterprises can use reporting engines to build metric-based and
service-specific dashboards and visualizations. These solutions can
be integrated with other tools available in the market.
The ISG Provider Lens Enterprise Service Management – Software
2023 report evaluation offers business and IT decision-makers
transparency on the strengths and weaknesses of relevant ESM
platform vendors. Organizations recognized as Leaders are
deemed by ISG's industry experts and the ISG research methodology
as offering the most appropriate solutions for the needs of
clients.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world's top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. For more
information, visit www.isg-one.com.
About SymphonyAI Summit
SymphonyAI Summit, a SymphonyAI division, provides a
unified AI-enabled service, asset, and operations management
platform. Enterprises use SymphonyAI Summit to dramatically reduce
IT management cost and complexity while improving efficiency,
productivity, predictability, and control. Leading enterprises
across financial services, healthcare, manufacturing, education,
and many more verticals are delivering exceptional user experiences
while lowering IT costs using SymphonyAI Summit.
About SymphonyAI
SymphonyAI is building the leading enterprise AI SaaS company
for digital transformation across the most critical and resilient
growth verticals, including retail, consumer packaged goods,
finance, manufacturing, media, and IT/enterprise service
management. SymphonyAI verticals have many leading enterprises as
clients. Since its founding in 2017, SymphonyAI has grown rapidly
to 3,000 talented leaders, data scientists, and other
professionals. SymphonyAI is a SAIGroup company, backed by
a $1 billion commitment from successful entrepreneur and
philanthropist Dr. Romesh Wadhwani. Learn more
at www.symphonyai.com.
PR Contact – Nicole Katzin,
nicole@galestrategies.com
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SOURCE SymphonyAI