DENVER, Nov. 20,
2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:
TTEC), a leading global CX (customer experience) technology and
services innovator for AI-enabled CX with solutions from TTEC
Engage and TTEC Digital, announced today that TTEC Digital has
been recognized as a Major Contender in the 2024 Everest
Group PEAK Matrix® Assessment for Digital Transformation
Services for Mid-market Enterprises.
Everest Group's PEAK Matrix is a renowned industry benchmark
that assesses service providers based on their market impact,
vision, and capability. Earlier this year, TTEC was recognized as a
Leader in Everest Group's 2024 Customer Experience
Management Services PEAK Matrix® Assessment for the
Americas.
As a Major Contender in Digital Transformation Services,
TTEC Digital has demonstrated significant strengths in driving
value for mid-market enterprises through its innovative digital
services portfolio, strong client relationships, and strategic
market approach.
"We are thrilled to be recognized by Everest Group for our
ability to help enterprises create meaningful customer experience
transformation through impactful services and solutions," said
Dave Seybold, CEO of TTEC Digital.
"This achievement reflects our commitment to providing our clients
with outcome-based engagements that drive revenue growth, cost
reduction, and productivity gains."
The 2024 PEAK Matrix Assessment for Digital Transformation
Services evaluates digital transformation service providers across
several critical dimensions, including innovation, service scope,
client satisfaction, and delivery capabilities. TTEC Digital's
recognition reflects its dedication to leveraging advanced
technologies such as AI, data and analytics, and automation to
enhance the customer experience for mid-market enterprises.
The report emphasizes TTEC Digital's ability to drive
significant business outcomes through its digital transformation
initiatives. It also highlights successful case studies where TTEC
Digital has enabled mid-market enterprises to achieve operational
efficiencies, enhanced customer experiences, and accelerated
growth.
As part of its strategic roadmap, TTEC Digital continues to
invest in digital innovations that enable organizations to remain
agile, competitive, and customer-centric in an evolving market
landscape.
For more information on digital transformation services from
TTEC Digital, please visit ttecdigital.com.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a
leading global CX (customer experience) technology and services
innovator for AI-enabled digital CX solutions. Serving iconic and
disruptive brands, TTEC's outcome-based solutions span the entire
enterprise, touch every virtual interaction channel, and improve
each step of the customer journey. Leveraging next-gen digital
technology, the Company's TTEC Digital business designs, builds,
and operates omnichannel contact center technology, CRM, AI and
analytics solutions. The Company's TTEC Engage business delivers
AI-enhanced customer engagement, customer acquisition and growth,
tech support, back office, and fraud prevention
services. Founded in 1982, the Company's singular obsession with CX
excellence has earned it leading client, customer, and employee
satisfaction scores across the globe. The Company's employees
operate on six continents and bring technology and humanity
together to deliver happy customers and differentiated business
results. To learn more visit us
at https://www.ttec.com.
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SOURCE TTEC Holdings, Inc.