Upland Panviva Now Available on Genesys AppFoundry
08 August 2023 - 11:05PM
Business Wire
Panviva and Genesys Customer Experience
Platform offering to deliver omnichannel knowledge for highly
regulated industries
Upland Software, Inc. (NASDAQ: UPLD) today, announced that
Panviva, the omnichannel knowledge platform built for highly
regulated industries, is now available on the Genesys AppFoundry®,
the industry’s largest dedicated marketplace focused on customer
experience solutions. The AppFoundry allows Genesys customers from
all market segments to discover and rapidly deploy a broad range of
solutions that make it easier to interact with consumers, engage
employees and optimize their workforce.
“We are thrilled to be part of the Genesys AppFoundry ecosystem
allowing Genesys Cloud CX customers to leverage Panviva’s powerful
knowledge management capabilities,” said Keith Berg, SVP and
General Manager of Contact Center Productivity solutions at Upland.
“This partnership will simplify and improve our customers’ ability
to deliver seamless cross-channel support to meet the increasing
consumer expectation that they should be able to easily move
between support channels and receive consistent help.”
The Genesys plus Panviva partnership allows customers to benefit
from faster and easier service through embedded knowledge,
providing instant visibility of customer interactions. This leads
to reduced handling time, increased first call resolution, lower
costs, and improved operational efficiencies by sharing knowledge
across channels. Additionally, Panviva's "guide on the side"
feature enables quicker training and competency attainment for
customer support agents.
Panviva’s integration/application is now available with Genesys
Cloud CX™, an all-in-one, composable CCaaS and employee experience
solution. As a modern, API-first experience orchestration platform,
Genesys Cloud CX enables organizations to coordinate every
interaction and touchpoint through a full suite of omnichannel
options, built-in employee experience, turnkey AI and end-to-end
journey optimization.
As a Premium App on Genesys AppFoundry, Genesys customers have
the benefit of having their Panviva subscriptions included on their
Genesys invoice thereby simplifying vendor management.
To learn more about the specific features and benefits of
Panviva’s Genesys Cloud CX integration, visit our AppFoundry
listing.
About Upland Software
Upland helps global businesses accelerate digital transformation
with a powerful cloud software library that provides choice,
flexibility, and value. Our growing library of products delivers
the "last mile" plug-in processes, reporting, and job specific
workflows that major cloud platforms and homegrown systems don’t
provide. We focus on specific business challenges and support every
corner of the organization, operating at scale and delivering quick
time to value for our ~1,800 enterprise customers. To learn more,
visit www.uplandsoftware.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230808966983/en/
Tiffany Young media@uplandsoftware.com
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