TeleVox’s Iris Conversational AI Virtual Assistant Honored in Fall 2023 Digital Health Awards
13 December 2023 - 1:00AM
TeleVox, the industry-leading provider of omnichannel patient
relationship management platforms, was selected as a winner in the
Fall 2023 Digital Health Awards® program. This competition
recognizes the best digital health resources developed for
consumers and health professionals.
Iris™, TeleVox’s conversational AI virtual assistant for health
systems, received a Merit Award in the category of Connected
Digital Health – Point-of-Care Programs. The winners were chosen
from more than 400 entries and judged by a panel of distinguished
experts in digital health media.
Iris, the Conversational AI-Powered Virtual Assistant, is
designed with a specific purpose—to enhance patient care and
streamline health system efficiency. By enabling frictionless
access to self-service and intuitive access to information and
resources, Iris empowers individuals to navigate their healthcare
journey with ease. Additionally, Iris contributes to the
optimization of hospital operations by efficiently automating
routine interactions, alleviating the workload of hospital staff.
Through these capabilities, Iris not only enhances patient
satisfaction but also elevates the overall healthcare experience
for individuals.
“Iris transforms the patient experience by leveraging AI
technology designed specifically for the healthcare industry,” said
Kamal Anand, Chief Product Officer, TeleVox. “We’re honored that
the judges recognized the value Iris brings to both patients and
providers in bestowing this tremendous honor.”
The Health Information Resource CenterSM (HIRC), organizer of
the Digital Health Awards, is a national information clearinghouse
for professionals who work in consumer health fields. Other
well-known HIRC programs include the annual National Health
Information AwardsSM (healthawards.com), which annually recognizes
the nation’s best consumer health information (in non-digital
formats).
About TeleVox
TeleVox is a leading provider of omnichannel digital patient
engagement technology. Our solutions are trusted by more than 7,000
healthcare organizations, including hospitals, health systems, and
community health centers, to engage, educate, and empower patients
throughout their care journey. Our patient engagement platform
integrates seamlessly with the electronic health record (EHR) to
support automated, personalized, two-way interactions with
patients. Additionally, our pharmaceutical team partners with life
science companies to develop strategic disease state awareness,
education, and vaccination reminders, reaching more patients
through customized communication. All of these exchanges are made
possible via text, virtual assistant, interactive voice response
(IVR), email, and postcards. For 30 years, TeleVox has helped
preserve care continuity, reduce the operational burden on staff,
and drive revenue, making the healthcare communication process
easier for everyone. TeleVox is part of West Technology Group, LLC,
controlled by affiliates of certain funds managed by Apollo Global
Management, Inc. (NYSE: APO).
For more information, please visit www.televox.com.
ContactDonald ThompsonHead of
MarketingDonald.thompson@televox.com (315) 720-3304
Apollo Global Management (NYSE:APO)
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