Avaya Mobile Experience is a patented,
consumption-based mobile service cloud offering, now generally
available in the U.S.
Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions
to enhance and simplify communications and collaboration, announced
today that TMC, a global, integrated media company, has named Avaya
Mobile Experience a 2019 Communications Solutions Products of the
Year Award winner.
Avaya Mobile Experience is an Avaya owned and operated
cloud-based service that supports the advancement of a business’
digital transformation to become more mobile-centric. Avaya Mobile
Experience helps enable omni-channel interactions with smartphone
users, reducing the time callers spend on legacy voice interactions
with an organization’s contact center.
“With an increasing proportion of voice calls into contact
centers originating from mobile phones–very often smart
phones–companies have an opportunity to harness the power of those
devices to deliver superior customer experiences,” said Sheila
McGee-Smith, Principal Analyst of McGee-Smith Analytics. “The data
from Avaya Mobile Experience customers is in and shows that the
service not only reduces operational costs but also allows
organizations to offer context-aware, personalized interactions
with their brand.”
Approximately seven out of 10 people who call into a contact
center’s toll-free number—to solve a problem, make a purchase or
voice a concern—are using a mobile device.1 With Avaya Mobile
Experience, organizations using Avaya or non-Avaya contact center
solutions have the opportunity to reduce their toll-free charges,
increase their operational productivity and better serve their
mobile callers.
“Contact center operations can be key drivers of an
organization’s digital transformation strategy, while helping to
improve the efficiency, quality and cost-effectiveness of the
enterprise,” said David Chavez, vice president, innovation, Avaya.
“With Avaya Mobile Experience we enable our customers to provide
their contact centers with flexibility, agility and simplicity to
improve customer responsiveness under changing business
requirements. It has been growing in users and is now generally
available in the U.S. market. In fact, with our early adopter
customers, we have exceeded 2.5 million minutes serviced and over
500 numbers enrolled to date. And we hope to continue to add cool
new features and functionality based on inputs from enthusiastic
customers.”
For contact centers, mobile devices can both facilitate and
complicate providing that frictionless experience. The capacity to
deliver voice, video and text opens doors for mobile users to
communicate in the way they wish. At the same time, people might be
using these phones far from the assigned area code, which can
impede routing a call to an appropriate contact center resource.
Avaya Mobile Experience is a patented2 service that equips a
contact center with the ability to deliver tailored services that
tap the features and functionality of mobile devices and the
networks serving them.
David Lover, VP Strategy and Technology at ConvergeOne, an Avaya
Diamond Partner said, “Avaya Mobile Experience totally changes the
conversation with customers. We can have a technology discussion, a
customer service discussion or a value discussion depending on
which person we are meeting at the customer.”
To learn more about how you can deliver a superior customer
experience for the mobile consumer, please visit
https://www.avaya.com/en/products/contact-center/mobile-experience/
1 Figure based on actual Avaya customers’ internal analytics
2
https://patents.google.com/patent/US9961205B1/en?oq=US9961205B1
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
About TMC
Through education, industry news, live events and social
influence, global buyers rely on TMC’s content-driven marketplaces
to make purchase decisions and navigate markets. As a result,
leading technology vendors turn to TMC for unparalleled branding,
thought leadership and lead generation opportunities. Our in-person
and online events deliver unmatched visibility and sales prospects
for all percipients. Through our custom lead generation programs,
we provide clients with an ongoing stream of leads that turn into
sales opportunities and build databases. Additionally, we bolster
brand reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a 360
degree marketing solution, we offer comprehensive event and road
show management services and custom content creation with expertly
ghost-crafted blogs, press releases, articles and marketing
collateral to help with SEO, branding, and overall marketing
efforts. For more information about TMC and to learn how we can
help you reach your marketing goals, please visit www.tmcnet.com
and follow us on Facebook, LinkedIn and Twitter, @tmcnet. For more
information about TMC, visit www.tmcnet.com.
Cautionary Note Regarding Forward-Looking Statements
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statements other than statements of historical fact are
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"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to, expected cash savings and statements about
growth, exchange listing and improved operational metrics. The
Company has based these forward-looking statements on its current
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Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
only predictions and involve known and unknown risks and
uncertainties, many of which are beyond its control. The factors
are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
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included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
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Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20190910005063/en/
Alex Alias alalias@avaya.com
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