LONDON and SAN JOSE, Calif., June
14, 2018 /PRNewswire/ -- [24]7.ai, a leader for
intent-driven customer engagement solutions, today announced that
it is partnering with Blue Prism (AIM: PRSM) on a new joint
offering that allows [24]7 AIVA customers to use Blue Prism's
Digital Workforce to efficiently automate hard-to-access back and
front office systems. By combining [24]7.ai AI-powered virtual
agents/chatbots with Blue Prism's Digital Workforce, [24]7.ai users
can automate processes faster, reduce response times and deliver a
more satisfying customer experience.
"For enterprise-class chatbots and virtual agents to provide
interactions that are truly meaningful, they need access to
enterprise IT systems, including CRM data," said Scott Horn, Chief Marketing Officer of [24]7.ai.
"With this partnership, we're dramatically reducing the time and
cost to deploy the worlds most widely deployed conversational
chatbot technology with the market leader in robotic process
automation (RPA) software."
Large enterprises possess a wealth of data on their clients,
which holds enormous potential to be used to provide consumers with
a better customer experience, however, that data is often difficult
to access because it often resides in disparate, legacy systems.
Through this partnership, it is now possible for enterprises to
access this data and analyze it using artificial intelligence,
making it now possible to anticipate consumers' wants and
needs.
The new joint offering enables [24]7 AIVA users to process a
greater range of transactional capabilities, which results in
faster resolution of complaints and inquiries, quick escalation to
live agents when needed, better customer engagements and a boost to
agent productivity.
"Conversational Natural Language engagement is driving customer
experiences towards high efficiency and improved transactions.
Combining this with our Digital Workforce Platform gives us the
opportunity to serve and empower our users, with improved customer
experiences by helping them resolve their customer issues faster
and with higher degree of accuracy," said Shail Khiyara, Chief
Marketing and Experience Officer at Blue Prism. "As a leader in
this space, Blue Prism has created a powerful, best of breed, and
the industry's most sought-after partner ecosystem and we are
delighted to be partnering with [24]7.ai. They share and support
our AI vision of giving customers a choice."
"Our customers demand a Digital Workforce that will efficiently
automate work processes and easily integrate with their other
best-in-breed AI-enabled multi-channel solutions," said Shail
Khiyara, Chief Marketing and Experience Officer at Blue Prism.
"This partnership with [24]7.ai enables our Digital Workforce to
resolve more issues, faster and with less errors, thus improving
the overall customer experience."
With more than 150 patents and patent applications, [24]7.ai
provides companies with the unparalleled ability to know and act on
consumer intent in milliseconds. By applying the power of big data
and machine learning, the company has developed predictive models
that have been tuned by more than one billion annual interactions.
[24]7.ai now serves more than 250 customers across multiple
industries including banking, education, financial services,
government, healthcare, insurance, retail, services, technology,
telecommunications and cable, travel and hospitality, and
utilities.
"Advances in AI and its applications in chat and conversational
interfaces are making it possible for enterprises to greatly
increase digital straight through processing. These are highly
complementary technologies to RPA and when combined, the levels of
automation can be boosted significantly," said Sarah Burnett, Research Vice President at
Everest Group. "This partnership shows the actual convergence of
RPA capabilities with new emerging AI and cognitive services that
is taking place now. The use cases and market opportunities are
enormous, and every customer service interaction has the potential
of being touched. This is the next step in the ongoing automation
revolution."
Blue Prism complements the workplace with an elastic,
multi-faceted and multi-talented digital workforce, helping
organizations automate and scale business processes via AI, machine
learning, intelligent automation and sentiment analysis. This
digital workforce eliminates vendor lock-in by providing access to
the best of breed AI technologies and Intelligent Automation skills
through the Blue Prism Technology Alliance Program (TAP) that
transform how organizations can leverage technology to deliver true
operational agility.
About [24]7.ai
[24]7.ai is redefining the way
companies interact with consumers. Using artificial intelligence
and machine learning to understand consumer intent, the company's
technology helps companies create a personalized, predictive and
effortless customer experience across all channels. The world's
largest and most recognizable brands are using intent-driven
engagement from [24]7.ai to assist several hundred million visitors
annually, through more than 1.5 billion conversations, most of
which are automated. The result is an order of magnitude
improvement in digital adoption, customer satisfaction, and revenue
growth. For more information, visit: http://www.247.ai.
About Blue Prism
As the pioneer, innovator and market
leader in Robotic Process Automation (RPA), Blue Prism delivers the
world's most successful Digital Workforce. The company's
intelligent digital workers provide business leaders with new
operational capacity and intelligent skills to automate mission
critical business processes, while meeting the requirements of the
most demanding IT environments, where security, compliance and
scalability are paramount.
Blue Prism provides a scalable and robust execution platform for
best-of-breed AI and cognitive technologies and has emerged as the
trusted and secure RPA platform of choice for the Fortune 500.
Billions of transactions and hundreds of millions of hours of work
are executed on Blue Prism robots from renowned companies including
Aegon, BNY Mellon, Coca-Cola, Commerzbank, IBM, ING, Maersk, Nokia,
Nordea, Procter & Gamble, Raiffeisen Bank, Siemens, Westpac and
Zurich. For more information about
Blue Prism (AIM: PRSM), visit www.blueprism.com and follow the
company on LinkedIn and Twitter.
Media Contact
Andre
Fuochi
Blue Prism
Mobile: +1-469-394-7274
andre.fuochi@blueprism.com
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SOURCE [24]7.ai