Five9 Named as a Leader in Aragon’s Research Globe™ for Conversational AI in the Intelligent Contact Center, 2024
09 February 2024 - 3:05AM
Business Wire
Five9 Intelligent CX Platform identified as the
Conversational AI leader with Generative AI, no-code IVA developer
platform, and more
Five9 Inc. (NASDAQ: FIVN), provider of the Intelligent CX
Platform, has been named a leader in the second annual Aragon
Research Globe™ for Conversational AI in the Intelligent Contact
Center (ICC) 2024. The Globe identified Five9 for its strengths,
notably its growing range of offerings like Intelligent Virtual
Agent (IVA), Agent Assist, and AI Insights. AI offerings provide
better customer experiences, with improved self-service
capabilities, as well as better agent experiences, with
intelligence and automation to deliver better business
outcomes.
Aragon acknowledged Five9 for its commitment to personalization
through cutting-edge AI, automation, and journey analytics
seamlessly embedded within the platform. These innovative tools not
only enhance operational efficiency but also enable the creation of
uniquely tailored, AI-driven interactions, bringing a personalized
touch to every facet of the CX journey.
The Five9 Intelligent CX Platform stands at the forefront of
customer engagement, offering a suite of solutions designed to
connect seamlessly with customers across their preferred channels.
More than just a platform, it is an AI-driven catalyst for
transformation, surfacing deep, actionable insights into contact
center performance, and elevating businesses by enabling
personalized experiences.
“Five9 is honored to be identified as a leader in this 2024
Conversational AI report,” said Jonathan Rosenberg, CTO and Head of
AI at Five9. “We appreciate this acknowledgement to our commitment
to successful delivery of an AI-powered Intelligent Contact Center,
providing enterprises a disruptive and powerful set of capabilities
to dramatically improve the agent and customer experience.”
The report covers 20 major providers in the conversational AI
market and specifically reviews their conversational AI offerings
as well as trends Aragon Research sees in 2024 and beyond.
“We believe AI is a critical enabler of customer experience.
Five9 has real conversational AI because they invested early with
the strategic acquisition of Inference Solutions," said Jim Lundy,
Founder and CEO of Aragon Research. “Five9’s native capabilities
and technology with IVA, is a competitive advantage in the CCaaS
industry and reinforces their commitment to AI.”
Five9 also recently earned the Innovation Award for Intelligent
Contact Centers from Aragon Research. The Aragon Research award
recognizes providers leveraging visionary use of technology to not
only adapt as markets change, but to actively disrupt and inform
how their markets will evolve. Five9 was formally presented with
the award on December 5th, 2023, at Transform 2023, the annual
Aragon Research awards ceremony.
About Five9:
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions to engage with customers across their channel of
choice, empowers managers with insights and intelligence into
contact center performance, and elevates your business to deliver
better business outcomes and Bring Joy to CX™. Our cloud-native,
scalable, and secure platform includes contact center; omnichannel
engagement; Workforce Engagement Management; extensibility through
more than 1,400 partners; and innovative, practical AI, automation,
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, technology, and partners to more
than 2,500 organizations worldwide.
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without a warranty of any kind.
For more information, visit www.five9.com.
Engage with us: @Five9, LinkedIn, Facebook, Blog
© 2024 Aragon Research, Inc. and/or its Affiliates. All Rights
Reserved.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240208840963/en/
Media Contact: Suzie Linville Senior Corporate
Communications Manager, Five9 Suzie.Linville@five9.com
Five9 (NASDAQ:FIVN)
Historical Stock Chart
From Apr 2024 to May 2024
Five9 (NASDAQ:FIVN)
Historical Stock Chart
From May 2023 to May 2024