ISG Provider Lens™ report finds companies
seeking providers to help them leverage ServiceNow to support their
digital transformations
U.S. companies are looking for service providers to help them
leverage the capabilities of ServiceNow to manage their digital
workflows, with an emphasis on agile, DevOps and lean practices,
according to a new report published today by Information Services
Group (ISG) (Nasdaq: III), a leading global technology research and
advisory firm.
The 2021 ISG Provider Lens™ ServiceNow Ecosystem Partners
Report for the U.S. finds enterprises here focused on business
relationship management, demand management and service portfolio
management as part of their ServiceNow deployments, with an overall
emphasis on digital transformation.
“ServiceNow has established itself as the market leader in
enterprise resource planning, providing the greatest level of
automation,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “Many enterprise leaders are looking to
ServiceNow as an agile workflow platform and a better solution than
a rigid ERP system for establishing automated incident processing.
Many see it as a cornerstone of their digital transformation
strategies.”
The report recommends companies using ServiceNow should consider
the complexity and variety of requirements of comprehensive service
management when implementing various solutions. Service providers
should have expertise in specific industries as well as an
understanding of the integration needs and capabilities of
ServiceNow with other software architectures.
It is also important for service providers to understand the
enterprise’s core processes, personnel and culture, as well as the
adaptability of a company to change, and take all of these into
account when planning the new environment, the report says.
Due to its broad capabilities, ServiceNow is often seen as the
cornerstone of a company's digitization strategy, a platform
capable of facilitating deep integration of digital solutions to
leverage their full potential and maximize return on digital
investment.
As a result of this view, this year’s study has been expanded to
evaluate providers of ServiceNow consulting services. Such
providers support a company’s digital transformation by
understanding ServiceNow as an integral part of digital strategy
beyond the confines of IT.
In addition to these strategic planning partners, the report
evaluates companies that specialize in the implementation and
integration of ServiceNow, as well as providers that offer services
supporting the operation of an implemented solution. In addition to
purely technical capabilities, service providers must display an
understanding of the principles of service management and the
development and operation of process-oriented, industry-specific
workflows.
The 2021 ISG Provider Lens™ ServiceNow Ecosystem Partners
Report for the U.S. evaluates the capabilities of 28 providers
across three quadrants: ServiceNow Consulting Services, ServiceNow
Implementation and Integration Services and ServiceNow Managed
Services Providers.
The report names Capgemini, Cognizant, HCL, Infosys and LTI as
Leaders in all three quadrants. Cask, Hexaware and Wipro are named
Leaders in two quadrants, and Accenture, Deloitte, DXC Technology
and KPMG are named Leaders in one.
In addition, Atos and Tech Mahindra are named Rising
Stars—companies with “promising portfolios” and “high future
potential” by ISG’s definition—in two quadrants each. Hexaware was
named a Rising Star in one quadrant.
Customized versions of the report are available from Cask,
Hexaware and Wipro.
The 2021 ISG Provider Lens™ ServiceNow Ecosystem Partners
Report for the U.S. is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210414005582/en/
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Cait Buckley, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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