ISG Provider Lens™ report also sees
companies in Germany looking for service providers to help them
manage multiple cloud environments
Enterprises in Germany are embracing public cloud services to
enable remote workforces during the COVID-19 pandemic, according to
a new report published today by Information Services Group (ISG)
(Nasdaq: III), a leading global technology research and advisory
firm.
The 2021 ISG Provider Lens™ Public Cloud – Services &
Solutions Report for Germany finds empowering a cloud-based remote
workforce is the top use case for the public cloud in Germany. In
addition, enterprises are looking for cloud service providers that
can help them manage multiple public clouds and have strong
partnerships with public cloud providers. German enterprises also
want cloud partners that deliver innovative services and create
additional value from the cloud.
In response, cloud service providers are developing
industry-specific transformation capabilities and using
accelerators to move client workloads to the cloud and address
industry requirements, the report says.
Meanwhile, a skills shortage is hitting a number of public cloud
service providers in Germany, the report says. Cloud hyperscalers
have expanded their online training programs to increase the number
of skilled engineers and cloud architects that are required to
support market growth, but providers still report shortages.
Some providers are addressing the skills shortage by focusing on
automation, allowing them to support a large number of clients
without adding to their workforces, the report says. Many providers
are offering AI operations, or AIOps, to automate cloud
operations.
“Leveraging automation gives clients a better user experience
and enables service providers to improve profit margins,” said
Andrea Spiegelhoff, partner, ISG EMEA, in Germany. “Public cloud
clients want self-service infrastructure to assist their
fast-moving development teams.”
To bolster their cloud operations capabilities, managed services
providers are developing cloud management platforms and using
DevOps and infrastructure-as-code practices, along with AI-based
automation and self-healing capabilities, to integrate multiple
clouds in complex operating environments.
The report also sees a growing focus on management of cloud
spending in Germany, with financial operations, or FinOps, services
in greater demand. Some providers offer dashboards to track cloud
costs, but more integration is needed for clients using multiple
clouds.
The use of multiple clouds is the standard setup in Germany,
with most service providers supporting multiple hyperscalers, the
report adds. The market is moving from infrastructure-as-a-service
(IaaS) to platform-as-a-service (PaaS), where clients choose the
cloud to match services to their business technologies.
The 2021 ISG Provider Lens™ Public Cloud – Services &
Solutions Report for Germany evaluates the capabilities of 94
providers across seven quadrants: Consulting and Transformational
Services for Large Accounts, Consulting and Transformational
Services for the Midmarket, Managed Public Cloud Services for Large
Accounts, Managed Public Cloud Services for the Midmarket,
Hyperscale Infrastructure and Platform Services, SAP HANA
Infrastructure Services, and Secure Enterprise Filesharing
Services.
The report names T-Systems as a Leader in four quadrants and
CANCOM and Microsoft as Leaders in three. Accenture, Arvato
Systems, Atos, AWS, Capgemini, Claranet, Deutsche Telekom, Google,
IBM, NTT DATA and Wipro are named Leaders in two quadrants. All for
One Group, Axians, Box, Brainloop, BTC, Computacenter, doubleSlash,
DRACOON, Dropbox, Infosys, IONOS Cloud, PlusServer, Rackspace
Technology, Reply, Skaylink and TCS are named Leaders in one
quadrant.
In addition, Cloudreach, gridscale, Nextcloud, Nordcloud, Sopra
Steria and Syntax were named Rising Stars—companies with “promising
portfolios” and “high future potential” by ISG’s definition—in one
quadrant each.
Customized versions of the report are available from AWS,
DRACOON, gridscale, IONOS Cloud and PlusServer.
The 2021 ISG Provider Lens™ Public Cloud – Services &
Solutions Report for Germany is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211202005341/en/
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Matthias Longo, Palmer Hargreaves for ISG +49 152 341 464 63
mlongo@palmerhargreaves.com
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