Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance
27 October 2016 - 4:00AM
Business Wire
Third-party security audit confirms PureCloud
Engage transmits and stores sensitive data securely in accordance
with HIPAA regulations
PureCloud Engage℠ by Interactive Intelligence Group Inc.
(Nasdaq: ININ) has achieved compliance with the U.S. Health
Insurance Portability and Accountability Act (HIPAA).
PureCloud Engage is an omnichannel customer engagement cloud
solution based on microservice architecture running atop the Amazon
Web Services Cloud. It gives healthcare organizations of all sizes
fast deployment, easy management, maximum security and continuous
delivery of the most innovative customer engagement, communications
and collaboration applications. Combined with month-to-month,
pay-as-you-go subscription terms, healthcare organizations get a
high-value, low-risk cloud solution.
“Our HIPAA compliance means security-minded industries like
healthcare can confidently take advantage of the cloud’s
simplicity, flexibility and cost-effectiveness to power a superior
customer experience,” said Mike Szilagyi, vice president of product
management for Interactive Intelligence. “Healthcare organizations
of any size are assured that PureCloud Engage will transmit
sensitive data such as patient records, medical transcripts and lab
records in a way that meets all the requirements outlined by
HIPAA's rigorous security standards.”
Interactive Intelligence engaged leading IT security firm, Rook
Security, to perform an independent evaluation to validate its
compliance. In its report, Rook concluded that PureCloud Engage
handles electronic Protected Health Information (ePHI) in
accordance with the federal HIPAA regulatory guidelines, encrypting
all ePHI’s in transit and at rest.
As an added security measure for healthcare organizations
considered Covered Entities (CEs) under HIPAA regulations,
Interactive Intelligence will also execute Business Associate
Agreements (BAAs) for customers that may require this level of
contract. In addition, Interactive Intelligence is pursuing BAAs
with all of its cloud solution partners handling customers’
ePHI’s.
“Achieving HIPAA compliance was a big step in giving our
healthcare customers peace of mind,” Szilagyi said. “But the fact
that we secured third-party validation and we’ll execute BAAs shows
we understand how high the stakes are and we’re prepared to do
whatever it takes to protect our customers’ sensitive data.”
For more information about PureCloud Engage,
visit https://www.inin.com/customer-engagement/cloud-contact-center.
For healthcare organizations interested in learning more about
technologies to enhance customer engagement, Interactive
Intelligence is hosting a free web event, Building a Superior
Patient Experience in an Era of Immediacy on Wednesday, Nov. 2 at 1
p.m. Eastern time (EDT).
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global
leader of cloud services for customer engagement, communications
and collaboration designed to help businesses worldwide improve
service, increase productivity and reduce costs. Backed by a
20-plus year history of industry firsts, 150-plus pending patent
applications, and more than 6,000 global customer deployments,
Interactive offers customers fast return on investment, along with
robust reliability, scalability and security. It's also the only
company recognized by the top global industry analyst firm as a
leader in both the cloud and on-premises customer engagement
markets. The company is headquartered in Indianapolis, Indiana and
has more than 2,000 employees worldwide. For more information,
visit www.inin.com.
Interactive Intelligence is the owner of, and holds certain
registrations for, the marks INTERACTIVE INTELLIGENCE, its
associated LOGO, PURECLOUD and numerous other trademarks and
service marks in the United States and various other jurisdictions
around the world. All third-party trademarks mentioned in this
document are the property of their respective owners.
ININ-G
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version on businesswire.com: http://www.businesswire.com/news/home/20161026006427/en/
Interactive IntelligenceChristine Holley, +1 317-715-8220Senior
Director, Market Communicationschristine.holley@inin.com
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