This Christmas, Avaya Holdings Corp. (NYSE: AVYA) will once
again provide its industry-leading contact center solutions to help
track Santa Claus’ journey around the world as he spreads holiday
cheer.
Avaya’s contact center solutions handle millions of customer
calls, web chats, and texts around the world each day, serving the
largest banks, health systems, airlines and government agencies.
This Christmas, Avaya will be sharing its customer engagement
technology to support the North American Aerospace Defense Command
(NORAD) Operations Center at Peterson Air Force Base in Colorado
Springs, Colorado so that children around the globe can monitor
Santa’s progress and double check his safety during his
travels.
The 64th annual NORAD Tracks Santa will begin December 24
through Christmas Day, December 25, and will provide real-time
updates on Santa’s progress as he soars through the sky in his
sleigh with his trusty reindeer companions. With thousands of
volunteers staffing the NORAD hotline, tens of thousands of calls
from children of all ages will be answered as Santa is successfully
tracked.
During the 20-hour period in 2018, more than 1,500 hotline
volunteers answered a record 137,158 calls to the NORAD Tracks
Santa 1-877-HI-NORAD hotline. The NORAD Tracks Santa website,
available in eight languages, received 15.1 million visitors. More
than 1.5 million people asked their Alexa devices “Hey, Alexa,
where’s Santa?” and more than 10,000 people requested to track
Santa through OnStar.
Avaya customer engagement technology helps volunteers carefully
monitor Santa’s travels and ensure his safety using radar,
satellites, planes and ‘Santa Cams’ strategically positioned
worldwide. Volunteers share that information with callers as Santa
soars through the night sky across the globe. The same Avaya
Government Solutions used by NORAD Tracks Santa is also deployed by
other government agencies. As a result, it has been extensively
tested by the Department of Defense Joint Interoperability Test
Command (JITC) and is certified to be ‘Santa-ready.’
“Tracking Santa Claus on Christmas is a beloved tradition that
spans more than six decades. Whether it be via phone call, smart
home device, or app, each query into Santa’s location is met with
complete customer satisfaction regardless of location,” said Jerry
Dotson, VP, Avaya Government Solutions. “The capability to handle
interactions across a variety of platforms makes for happier
customers – many of which are children. We are proud to serve so
many during the festive holiday season and that our technology
helps spread joy across the globe.”
“NORAD Tracks Santa is a time-honored tradition that continues
to grow and provide a joyous experience for each and every caller
and volunteer,” said Preston Schlachter, NORAD Tracks Santa Program
Manager. “Each and every query from around the world matters, so
we’re happy to have Avaya’s trusted technology powering our team
and ensuring that we can support the hundreds of thousands of calls
and interactions we will receive in the 20-hour period.”
The NORAD Tracks Santa website features family-friendly games,
videos and information about Santa. Details about Santa’s travels
will also be available on December 24 through social media,
including www.youtube.com/noradtrackssanta,
https://twitter.com/NoradSanta and
https://www.instagram.com/noradtrackssanta_official/.
The 1-877-HI-NORAD (1-877-446-6723) hotline volunteers start
taking calls at 4 a.m. MST on Dec. 24 through 12 a.m. MST,
Christmas morning.
About Avaya Government Solutions
Avaya Government Solutions offers communication and
collaboration solutions to support citizens, government employees
and warfighters. With our technology and professional services
team, agencies can bring the right people together with the right
information at the right time. For more information, visit
www.avayagov.com.
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications experiences
for customers and employees. Avaya builds open, converged and
innovative solutions to enhance and simplify communications and
collaboration – in the cloud, on-premise or a hybrid of both. To
grow your business, we’re committed to innovation, partnership, and
a relentless focus on what’s next. We’re the technology company you
trust to help you deliver Experiences that Matter. Visit us at
www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
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Company believes these expectations, assumptions, estimates and
projections are reasonable, such forward-looking statements are
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are discussed in the Company’s Registration Statement on Form 10
filed with the Securities and Exchange Commission, may cause its
actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking statements. For a further list and
description of such risks and uncertainties, please refer to the
Company’s filings with the SEC that are available at www.sec.gov.
The Company cautions you that the list of important factors
included in the Company’s SEC filings may not contain all of the
material factors that are important to you. In addition,
considering these risks and uncertainties, the matters referred to
in the forward-looking statements contained in this report may not
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Source: Avaya Newsroom
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Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
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