Avaya device-specific Capabilities Deliver
Differentiated UCaaS Solution to Call, Meet, Message and More in
the Cloud
Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) today
announced a wide range of new capabilities for the Avaya Cloud
Office™ by RingCentral® Unified Communications as a Service (UCaaS)
solution, including many Avaya device-specific enhancements
providing easy migration, additional video and global expansion
features extending the ability for customers to connect across any
device and work environment.
The past year has seen significant growth in the adoption of
cloud-based unified communications applications, and research shows
that 55 percent1 of organizations will adopt UCaaS solutions by the
end of 2021. Additionally, over 87 percent1 of these organizations
will continue to support remote work in 2021 and beyond, so it is
critical that their communications solutions are capable of
supporting work across multiple locations and devices. Avaya Cloud
Office is now available in 13 countries, enabling organizations of
all kinds to digitally transform their workforce communications.
Avaya Cloud Office was also recently recognized with a MeritStar
Award from Metrigy, ranking 2nd among all providers in terms of
positive customer sentiment, ahead of Microsoft, Zoom and
others.
The new Avaya Cloud Office features announced today fall into
three key customer benefit areas:
Easy Migration to Cloud Communications
- Visual Voicemail – For voicemail as it was meant to be.
Navigate voice messages on your desk phone screen, view transcripts
or listen to messages, and perform a number of operations like
delete, forward, and call back, by using the desk phone
buttons.
- Bridged Call Appearance – Enables a primary number to
appear on multiple phones, so delegates can act on behalf of the
phone number owner to: call on behalf, hold, pickup within the
group, share a line, or join calls. Delegates can act as the owner
of the line – not only answering calls, but initiating the calls on
behalf of the owner. This is especially convenient in the
manager/admin assistant scenario.
- Park & Page – Initiated with the press of a button,
which invokes a page to a defined group, and enables an “Answer”
soft key for anyone in the group.
- Group Call Pickup – Allows any member of a designated
group to be notified when a group member receives an incoming call,
and they can answer if the intended recipient is unavailable, by
simply pressing the pickup key on their phone.
New Ways to Connect Over Video
- Avaya Cloud Office Rooms – Combined with an Avaya
Collaboration Unit, Avaya Cloud Office turns any workspace into a
conference room. For a wide range of rooms, from home to office,
huddle spaces or large boardrooms, and using one or two displays,
this feature is the perfect solution for getting everyone together,
wherever they are.
- Avaya VantageTM – The Avaya Vantage portfolio of smart
devices offers a new always-on high quality audio and video option
for Avaya Cloud Office as well as one-touch access to favorite
cloud-based apps and productivity-boosting AI tools such as Amazon
Alexa.
- Plug and Play USB devices – Avaya offers additional USB
cameras and audio-conferencing devices, and a docking station to
help users connect everything, including your display and laptop,
while running Avaya Cloud Office.
Global Expansion Capabilities
- EU Essentials package now available – Avaya Cloud Office
is available in four license tiers including Essential, Standard,
Premium, and Ultimate. The Essential tier has now been added to the
following EU countries: Austria, Belgium, France, Germany, Ireland,
Italy, Netherlands, Portugal, and Spain.
- New default data residency – To facilitate data
residency requirements in certain markets, Avaya Cloud Office
customer data is now stored in-country by default, without the need
for Opt-In, in the following markets: U.S., Canada, Germany and the
U.K.
- More Global Office markets added – Customers can extend
their global reach even further, with Global Office licenses now
expanding to over forty countries including Greece, Slovenia,
Estonia and South Africa. Global Office licenses extend the ability
of organizations in the thirteen Avaya Cloud Office markets to
include staff from additional countries that can be billed through
the home office license.
“Instead of going back to work, employees will be going ‘forward
to work’ in a new way – using cloud-based communications as part of
a digital workplace and hybrid work model, and we are further
enhancing Avaya Cloud Office to address their needs,” said Dennis
Kozak, Avaya SVP, Global Channel Sales. “We are making it easier
for organizations to migrate to cloud, and providing more ways to
connect and communicate across home and office locations and
multiple devices, providing the flexibility and agility that
enables successful hybrid work environments.”
“As both a master agent and value-added distributor for Avaya,
we are excited about the new features added to Avaya Cloud Office,”
said Patrick Howard, Vice President of Vendor Management and
Marketing, Jenne. “By incorporating these Avaya-specific features
on Avaya devices exclusively with the Avaya Cloud Office UCaaS
offering, Avaya and RingCentral are delivering a best-in-class
solution that allows enterprises of all sizes to migrate to the
cloud while still communicating efficiently and in the manner in
which they are accustomed – all accomplished with world class
collaboration tools for our agents and resellers.”
Avaya Cloud Office was recognized with the 2020 Unified
Communications Excellence Award and a 2020 Communications Solution
of the Year Award for enabling enterprises to leverage cloud
communications to digitally transform their workforce engagement.
Digital.com has also named Avaya Cloud Office as one of the Best
Business Phone Services of 2021 for its calling and meeting
features, as well as service plans, a cost-saving equipment
management model, SIP trunking, extensive support and the Best VOIP
Phone Services Of 2020 based on the variety of feature-rich,
cloud-based phone system packages.
“UCaaS adoption continues to rapidly grow, with more than 47
percent of companies using it now, and almost 40 percent of those
still operating on-premise phone systems evaluating or planning to
adopt UCaaS by the end of 2021,” says Irwin Lazar, President and
Principal Analyst, Metrigy. “These new Avaya Cloud Office features
will make it easier for companies to obtain the benefits of
cloud-based communications by enabling support for required call
management capabilities, as well as by adding new capabilities to
streamline voice messaging.”
Click here for more information about Avaya Cloud Office.
1 Metrigy research 2021
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at http://www.avaya.com
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) global platform. More
flexible and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral® empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral
offers three key products in its portfolio including RingCentral
MVP™, a Unified Communications as a Service (UCaaS) platform
including team messaging, video meetings, and cloud phone system;
RingCentral Video™, the company's video meetings solution with
team messaging that enables Smart Video Meetings™; and RingCentral
cloud Contact Center solutions. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral MVP, RingCentral Video,
RingCentral Contact Center, Smart Video Meetings, and the
RingCentral logo are trademarks of RingCentral, Inc.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward-looking terminology such as “anticipate,” “believe,”
“continue,” “could,” “estimate,” “expect,” “intend,” “may,”
“might,” “our vision,” “plan,” “potential,” “preliminary,”
“predict,” “should,” “will,” or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Source: Avaya Newsroom
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210608005311/en/
For Avaya Media Inquiries: Alex Alias
alalias@avaya.com
For RingCentral Media Inquiries: Jyotsna Grover
jyotsna.grover@ringcentral.com
Avaya (NYSE:AVYA)
Historical Stock Chart
From Apr 2024 to May 2024
Avaya (NYSE:AVYA)
Historical Stock Chart
From May 2023 to May 2024