MELVILLE, N.Y., Jan. 2, 2020 /PRNewswire/ -- Highlighting
the company's dedication to customer service, Canon U.S.A., Inc., a leader in digital imaging
solutions, is proud to announce it has been certified as a Center
of Excellence by BenchmarkPortal for the 11th
consecutive year for achieving world-class grading in Top Box
Customer Satisfaction and Top Box Agent Satisfaction, and closing
at first level in percentage for inbound calls. The Center of
Excellence recognition is considered one of the most prestigious
awards honoring customer service call centers that rank in the top
10 percent of call centers surveyed.
"We certified Canon's Customer Solution Center as a Center of
Excellence after evaluating the company's effectiveness and
efficiency in interacting with their customers," says
Bruce Belfiore, CEO,
BenchmarkPortal. "We applaud Canon's commitment to superior
customer service over the past 11 consecutive years."
Designed to deliver innovative service solutions, Canon's
award-winning Customer Solutions Center provides advanced services
to its vast network of direct and non-direct sales channels. From
cutting-edge technology to industry-leading response time, Canon
takes pride in delivering high-quality customer service and support
excellence to its channel partners and end customers by offering
them the necessary tools, systems and resources to help resolve
customer concerns quickly and efficiently.
"Our focus is not just on the potential of the products we
create, but the attention of the people who use them," said
Shinichi Yoshida, executive vice
president and general manager, Canon U.S.A., Inc. "Canon is honored to be
recognized by Benchmark Portal for the 11th year in a
row as it reflects our company's commitment to providing customers
with top-quality service and support."
Contact centers achieve the Center of Excellence certification
by implementing best practices and attaining world-class
performance in their industry. BenchmarkPortal's rigorous
certification process has the advantage of referencing all
performance goals to their best practice database of thousands of
contact centers, thus holding contact centers to performance levels
that will improve their competitive position, not just forcing them
to adhere to an arbitrary standard.
About BenchmarkPortal
From its origins in 1995, BenchmarkPortal has become a global
leader in the contact center industry, providing benchmarking,
certification, training, consulting and industry reports. The
BenchmarkPortal team of professionals has gained international
recognition for its innovative approach to best practices for the
contact center industry. BenchmarkPortal hosts the world's largest
database of contact center metrics, which is constantly being
refreshed with new data. BenchmarkPortal's mission is to provide
contact center managers with the tools and information that will
help them optimize their efficiency and effectiveness in their
customer communications. For more information on BenchmarkPortal
please call 1-800-214-8929 or visit
www.BenchmarkPortal.com
About Canon U.S.A.,
Inc.
Canon U.S.A., Inc., is a
leading provider of consumer, business-to-business, and industrial
digital imaging solutions to the United
States and to Latin America
and the Caribbean markets. With
approximately $36 billion in global
revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third
overall in U.S. patents granted in 2018† and is one
of Fortune Magazine's World's Most Admired Companies in
2018. Canon U.S.A. is dedicated to
its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon
U.S.A., sign up for the Company's
RSS news feed by visiting www.usa.canon.com/rss and follow
us on Twitter @CanonUSA.
†Based on weekly patent counts issued by United
States Patent and Trademark Office.
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SOURCE Canon U.S.A., Inc.