SAN FRANCISCO, March 18, 2021 /PRNewswire/ -- Salesforce,
[NYSE: CRM], the global leader in CRM, today announced that more
than 150 international, federal, state and local government
agencies, and healthcare organizations, are using Salesforce
technology for vaccine management and COVID-19 tracking.
"As global COVID-19 vaccination campaigns accelerate, supporting
the 'last mile' of the vaccination journey is a very critical
step," said Dr. Ashwini Zenooz, Chief Medical Officer at
Salesforce. "This is a logistical, supply chain and accessibility
challenge that technology is helping to solve and so far, we've
been able to help millions of people get vaccinated."
Vaccine Cloud helps governments, public and private healthcare
organizations, businesses, educational institutions and nonprofits
design, build and manage vaccine programs at scale quickly. This
includes delivering personalized communications campaigns and
notifications, self-service registration and scheduling in multiple
ways (such as online or over the phone), inventory management and
administration, and public health outreach to help ensure equitable
distribution. Salesforce technology is being used to help support
organizations that reach more than 130 million people in
the United States, and has helped
drive the success of vaccine rollouts globally, such as:
- Gavi, the Vaccine Alliance: In mid-December, Salesforce
and Gavi, the Vaccine Alliance, announced they would collaborate to
help Gavi in its efforts to provide equitable global access to
COVID-19 vaccines. The distribution effort, powered by Salesforce,
has already started with Gavi well on its way to delivering at
least two billion doses of COVID-19 vaccines by the end of 2021,
including at least 1.3 billion doses for 92 lower- and
middle-income countries around the globe. Details of the first
round of allocations can be found here.
- Louisville Metro Department of Public Health and
Wellness is using Salesforce technology to power its LouVax
platform to help efficiently manage the vaccination rollout
for its 750,000 residents. Dr. SarahBeth
Hartlage, Interim Medical Director from Louisville Metro
Department of Health and Wellness, recently explained how
critical these platforms can be: "My team stood up the LouVax
program from conception to reality in the space of eight work days.
Salesforce technology has been invaluable in allowing us to provide
vaccines at an efficient pace. Our average utilization here at
LouVax has actually averaged over 100 percent every week since
we've opened."
- Ochsner Health is using Salesforce to innovate and
create a patient-centric approach for its COVID-19 vaccine
communications. As Louisiana's
largest nonprofit healthcare system, Ochsner Health is leveraging
real time data and key interactions to create one-on-one
conversations at scale and help establish patient trust. Using
Salesforce to help fill vaccine appointments across the state,
Ochsner is able to provide critical vaccine supply updates to over
20,000 patients weekly and keeps patients engaged throughout their
entire vaccine journey.
- Penn State Health is using Salesforce technology
for vaccine management to provide real-time registration,
scheduling, vaccine administration, and vaccine inventory
management. With Salesforce, Penn State Health is better able to
understand how effective their efforts are at combating the
COVID-19 virus throughout communities they serve across 29 counties
in central Pennsylvania.
- Piedmont Healthcare quickly developed call scripts
and dashboards that enabled nurses and agents to guide patients
through a series of questions focused on COVID-19 risk, exposures
and active symptoms. Within five hours of going live, over 150
calls were logged and patients were appropriately triaged to the
right level of care. Now, Piedmont
is innovating further by using Salesforce to help schedule vaccines
for their employees and community members, as well as answer
critical patient questions that come into their contact center.
- The State of California is standardizing its
vaccination efforts via Myturn.ca.gov, an end-to-end vaccine
management system powered by Salesforce, Accenture and Skedulo. To
date, the State of California has
now administered over 12 million vaccines to its
residents.
The Tableau COVID-19 Data Hub lets government agencies
monitor COVID-19 spread and vaccine distribution for more than 245
million people in the United
States. The Hub is designed to help give governments,
businesses, humanitarian groups and other organizations the
in-depth data visualizations they need to make effective decisions
when it comes to COVID-19 management and vaccine distribution
plans.
ABOUT VACCINE CLOUD
Vaccine Cloud is part of
Salesforce's COVID-19 response technology solutions, which include
vaccine inventory management, appointment scheduling, walkup
registration, outcome monitoring, public health outreach and more
with a single implementation. Vaccine Cloud is built to support the
scale and speed that organizations need to effectively vaccinate
their communities and was built consistent with Salesforce's
ethical and humane use and privacy principles to ensure technology
is applied equitably. Learn more about Vaccine Cloud here.
ABOUT TABLEAU COVID-19 DATA HUB
The Tableau COVID-19
Data Hub offers free, publicly available data and other resources
designed to help people see and understand the pandemic's impact.
People across the world and leaders from all sectors rely on the
Hub's daily Global Tracker and real world solutions to make
data-driven decisions that best serve their organization,
communities, and families. Explore Tableau's COVID-19 Data Hub
here.
ABOUT SALESFORCE
Salesforce, the global CRM leader,
empowers companies of every size and industry to digitally
transform and create a 360° view of their customers. For more
information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information,
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
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SOURCE Salesforce