Pitney Bowes Launches New Delivery, Tracking, and Returns Capabilities at Shoptalk 2024
19 March 2024 - 4:32AM
Business Wire
The Company’s latest ecommerce logistics
solutions include new gift tracking, customer service returns and
expanded regional delivery service, which now reaches 90% of the
population in the United States within 1-3 days.
Pitney Bowes (NYSE:PBI), a global shipping and mailing company
that provides technology, logistics, and financial services, today
announced the launch of a series of new tracking and returns
capabilities and the expansion of its regional delivery services to
the Midwest region. These new services and more will be showcased
at Shoptalk, the annual retail conference taking place at Mandalay
Bay in Las Vegas, Nevada, March 17 -20, 2024.
“Coming off the heels of a very successful peak season with
strong volumes and best-ever service performance, we are pleased to
bring new solutions to our clients across every stage of the
post-purchase journey,” said Gregg Zegras, EVP and President,
Global Ecommerce at Pitney Bowes.
Pitney Bowes makes ecommerce logistics easier for clients
with both national and regional delivery options.
With the expansion of the regional delivery services to the
Mid-West region, brands and retailers will now be able to reach 90%
of the population across the United States within 1-3 days. Pitney
Bowes launched its regional delivery service model in 2022 in the
Northern and Southern California Regions for origins near Los
Angeles and San Francisco, and the Northeast Region for origins
near New York and Boston. In 2023, it expanded the service to more
than 20 major cities across the Southeast and Southwest United
States.
As part of its consultative approach, Pitney Bowes offers
retailers and brands a comprehensive analysis of shipping volumes
to help determine which parcels best fit a regional service model
while continuing to maximize national volume tier discounts.
Pitney Bowes makes ecommerce logistics easier for clients by
bringing joy back to the online gifting experience.
Introducing Gift Tracking through Consumer Connect, a new to
retail post-purchase experience that enhances online gift giving.
The first of its kind for multi-carrier parcel tracking, Gift
Tracking enables gift purchasers the ability to fully personalize
the online gifting experience. With just a few taps, gift-givers
can create an interactive tracking page with an uploaded video or
picture message that is slowly revealed as the gift makes its way
to the recipient. The virtual greeting card is fully revealed once
the gift is delivered.
A BOXpoll survey of 2200 US consumers surveyed in November 2023
found 43% of GenZers and 32% of Millennials would consider paying
for a personalized tracking page that they can send to a gift
recipient, with up-to-date shipment status and a customized
messaging or design.
Gift Tracking is available to any Pitney Bowes delivery client
at no additional cost through a simple link added to the brand’s
existing tracking page and shipping confirmation email.
Alternately, brands can use the proprietary Consumer Connect
branded tracking tool available to any Pitney Bowes delivery
client.
Pitney Bowes makes ecommerce logistics easier for clients
with a new returns solution that gives customer service reps (CSRs)
reps the ability to seamlessly manage customer returns.
The new Customer Service Returns application gives CSRs the
ability to initiate and validate returns and easily generate a
shipping label or QR code for use at any Pitney Bowes partner drop
off location or network of 30,000 postal locations. This new
solution, available at no cost to Pitney Bowes returns service
clients, allows brands to provide the right return experience for
consumers that prefer calling customer service for support. Among
other benefits, customer service representatives can override
return policies for higher value customers, capture returns reason
codes and other useful data, generate multicarrier labels, and help
mitigate returns fraud.
What shape will the BOX take this year?
For the past several years, Pitney Bowes has been known and
recognized for the massive, two-story exhibit space in the shape of
giant shipping boxes at Shoptalk and just like consumers’ shopping
habits, the BOX transforms each year.
Shoptalk attendees are invited to come by the Pitney Bowes
lounge space (booth #1870) for details about this year’s big reveal
and to learn about all the Pitney Bowes products and services.
Plus, meet with industry experts to learn about its purpose-built,
designed services, backed by data and secret-shopper market
insights.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company
that provides technology, logistics, and financial services to more
than 90 percent of the Fortune 500. Small business, retail,
enterprise, and government clients around the world rely on Pitney
Bowes to reduce the complexity of sending mail and parcels. For the
latest news, corporate announcements and financial results visit
https://www.pitneybowes.com/us/newsroom.html. For additional
information visit Pitney Bowes at www.pitneybowes.com.
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Marifer Rodriguez Pitney Bowes W 203 351 7416 M 203 940 3718
marifer.rodriguez@pb.com
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