OVERLAND PARK, Kan.,
Jan. 16, 2019 /PRNewswire/
-- Connecting with Sprint (NYSE:S) just got even easier with
the availability of Apple Business Chat. More than 50 percent of
customers engage with service providers through live chats or
mobile apps,1 and now consumers can chat directly with
Sprint 24/7 by sending a message through the Messages app on iPhone
and iPad.2
"More consumers are embracing quick and easy self-service and
digital assistance versus calling customer service through an 800
line," said Rob Roy, Sprint chief
digital officer. "Apple Business Chat is an amazing tool for our
customers that makes communicating with Sprint fast, easy and
stress-free."
Sprint customers can use Apple Business Chat to message an
agent, learn about Sprint plans and more, any time of the day. For
added convenience they can chat with Sprint while looking up store
information in Maps, Safari and with Siri. Customers can even start
and stop a message any time and pick up right where they left
off.
Here's how it works:
- Start a conversation in Apple Business Chat by visiting the
'Contact Us' page on Sprint.com, or search for a Sprint store using
Siri, Safari or Apple Maps, then simply tap the Messages icon to
send a message.
- A conversation with Sprint agents will open instantly in the
Messages app on iOS.
- Apple Business Chat uses features from the My Sprint Mobile app
for easy account authentication and access.
- Users can take their time responding when it's convenient.
Apple Business Chat is available in beta for consumers and
businesses around the world and is built into iOS 11.3 and higher.
For more information visit: apple.com/ios/business-chat.
About Sprint:
Sprint (NYSE: S) is a communications services company
that creates more and better ways to connect its customers to
the things they care about most. Sprint served 54.5 million
connections as of Sept. 30, 2018, and
is widely recognized for developing, engineering and deploying
innovative technologies, including the first wireless 4G service
from a national carrier in the United
States; leading no-contract brands, including Virgin Mobile
USA, Boost Mobile and Assurance
Wireless; instant national and international push-to-talk
capabilities; and a global Tier 1 Internet backbone. Today,
Sprint's legacy of innovation and service continues with an
increased investment to dramatically improve coverage, reliability
and speed across its nationwide network and commitment to launching
the first 5G mobile network in the U.S. You can learn more and
visit Sprint at www.sprint.com or www.facebook.com/sprint and
www.twitter.com/sprint.
1 2017 Accenture Digital Consumer Survey
2 Message and data rates apply.
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SOURCE Sprint