VIASYS Healthcare Introduces Advanced Remote Support Services for SomnoStar(R) Pro Sleep Diagnostics System
07 November 2006 - 2:39AM
Business Wire
VIASYS Healthcare Inc. (NYSE:VAS) announced today that its
SomnoStar� Pro sleep diagnostics system is now equipped with the
VIASYS VCare� Connect remote support tool, allowing VIASYS clinical
experts to provide real-time guidance and technical support to
end-users. VCare Connect, enabled by Axeda� Device Relationship
Management (DRM) technology, is the first advanced remote services
application to be used with sleep diagnostic systems in the United
States. The system allows VIASYS� experts, with the customer�s
permission, to access the same screen as the end user. VIASYS
technical support personnel can then provide technical advice and
answer specific questions about the performance and functionality
of the system. In addition, through monitoring of diagnostic files,
alarms, and other key performance indicators, the SomnoStar Pro is
programmed to provide a continuous snapshot of the operation of its
system to VIASYS technical support teams. VIASYS technical support
can also assume control of the system from a remote location to
manage and manipulate the system�s functionality and operability.
�Our customers have indicated that one of the most important
factors in selecting diagnostic equipment is an assurance that the
equipment will operate at full capacity on a continuous basis,�
said Steve Birch, VIASYS Healthcare Director of Marketing for Sleep
Diagnostics and Therapy. "Using VCare Connect with the SomnoStar
system allows VIASYS and the customer to address interruptions in
the operation of the SomnoStar directly through remote technical
support and trouble-shooting advice, thereby reducing downtime.�
ABOUT VIASYS HEALTHCARE INC. VIASYS Healthcare Inc. is a global,
research-based medical technology company focused on respiratory,
neurology, medical disposable and orthopedic products. VIASYS
products are marketed under well-recognized trademarks, including,
among others, AVEA�, BEAR�, BIRD�, CORFLO�, CORPAK�, CORTRAK�,
EME�, GRASON-STADLER�, JAEGER�, LYRA�, MEDELEC�, MICROGAS�,
NAVIGATOR�, NICOLET�, NicoletOne�, PULMONETIC�, SENSORMEDICS�,
TECA�, TECOMET�, VELA� and VMAX�. VIASYS is headquartered in
Conshohocken, PA, and its businesses are conducted through its
Respiratory Care, NeuroCare, MedSystems and Orthopedics business
units. More information can be found at
http://www.viasyshealthcare.com. Axeda� is a registered trademark
of Axeda Corporation. VIASYS Healthcare Inc. (NYSE:VAS) announced
today that its SomnoStar(R) Pro sleep diagnostics system is now
equipped with the VIASYS VCare(TM) Connect remote support tool,
allowing VIASYS clinical experts to provide real-time guidance and
technical support to end-users. VCare Connect, enabled by Axeda(R)
Device Relationship Management (DRM) technology, is the first
advanced remote services application to be used with sleep
diagnostic systems in the United States. The system allows VIASYS'
experts, with the customer's permission, to access the same screen
as the end user. VIASYS technical support personnel can then
provide technical advice and answer specific questions about the
performance and functionality of the system. In addition, through
monitoring of diagnostic files, alarms, and other key performance
indicators, the SomnoStar Pro is programmed to provide a continuous
snapshot of the operation of its system to VIASYS technical support
teams. VIASYS technical support can also assume control of the
system from a remote location to manage and manipulate the system's
functionality and operability. "Our customers have indicated that
one of the most important factors in selecting diagnostic equipment
is an assurance that the equipment will operate at full capacity on
a continuous basis," said Steve Birch, VIASYS Healthcare Director
of Marketing for Sleep Diagnostics and Therapy. "Using VCare
Connect with the SomnoStar system allows VIASYS and the customer to
address interruptions in the operation of the SomnoStar directly
through remote technical support and trouble-shooting advice,
thereby reducing downtime." ABOUT VIASYS HEALTHCARE INC. VIASYS
Healthcare Inc. is a global, research-based medical technology
company focused on respiratory, neurology, medical disposable and
orthopedic products. VIASYS products are marketed under
well-recognized trademarks, including, among others, AVEA(R),
BEAR(R), BIRD(R), CORFLO(R), CORPAK(R), CORTRAK(R), EME(R),
GRASON-STADLER(R), JAEGER(TM), LYRA(R), MEDELEC(R), MICROGAS(R),
NAVIGATOR(R), NICOLET(R), NicoletOne(TM), PULMONETIC(TM),
SENSORMEDICS(R), TECA(R), TECOMET(TM), VELA(R) and VMAX(R). VIASYS
is headquartered in Conshohocken, PA, and its businesses are
conducted through its Respiratory Care, NeuroCare, MedSystems and
Orthopedics business units. More information can be found at
http://www.viasyshealthcare.com. Axeda(R) is a registered trademark
of Axeda Corporation.
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