HomeServe USA to Present Session Exploring How Water Companies Navigate Today’s Challenges at 2017 AWWA Annual Conference &...
12 June 2017 - 11:30PM
Business Wire
HomeServe USA (HomeServe), a leading provider of home emergency
repair solutions, today announced its participation at the 2017
American Water Works Association’s (AWWA) Annual Conference &
Exposition (ACE17) from June 12-14 in Philadelphia, Pa. For the
fourth consecutive year, HomeServe will be serving as Opening
General Session sponsor. The 2017 Opening General Session will
feature legends from within the industry – three veteran water
utility leaders that will discuss the challenges they have
experienced over their careers and share the insights they have
gathered over the years. The panel session will feature William
Stowe, CEO and General Manager, Des Moines Water Works, Susan
McCormick, CEO, Great Lakes Water Authority and Carla Reid, CEO and
General Manager, Washington Suburban Sanitary Commission. Reid will
also be at HomeServe’s ACE17 exhibit booth (#1401) following the
session, from 10:15-10:45 a.m. ET.
HomeServe will also present the session “Not Your Parents’ Water
Company: What Next-Generation Providers do to Meet Customer Needs”
on Tuesday, June 13 from 10-11:30 a.m. ET. The session will feature
a series of presentations where experts will discuss how water
utilities are evolving to address today’s challenges – which
include the increasingly critical issue of aging infrastructure, as
well as the changing aspects of customer service and
communications. The presentation will take place in Room 116 in the
Pennsylvania Convention Center, under the ACE17 Professional
Program “Distribution System Management & Operation” Track.
“Not Your Parents’ Water Company: What Next-Generation Providers
do to Meet Customer Needs” will feature speakers including Shaun
Pietig, Manager, Distribution Engineering, WaterOne, Kelley Dearing
Smith, Vice President, Communications & Marketing, Louisville
Water Company and Jeffrey Raymond, Chief, Division of
Communications and Community Affairs, Baltimore City Department of
Public Works. The panel of experts will take questions during a
Q&A portion that will end the session.
“How water companies navigate the road ahead cannot just be
based on industry experiences from decades past – the landscape has
significantly changed thanks to evolving customers, evolving
technologies and the looming concerns of America’s aging
infrastructure,” said Tom Rusin, CEO, HomeServe USA. “Serving as
supportive advisors to our partners in the water utility industry
has remained an important component in our efforts to deliver the
best possible service to our partners and ultimately, to
homeowners. We look forward to creating a forum for discussion and
shared solutions to address these and other issues the future holds
at ACE17 with our industry colleagues.”
Additional information on ACE17 can be found by visiting AWWA
online at
https://www.awwa.org/conferences-education/conferences/annual-conference.aspx
About HomeServe
HomeServe USA Corp. (HomeServe) is a leading provider of home
repair solutions serving 3 million customers across the US and
Canada under the HomeServe, Home Emergency Insurance Solutions,
Service Line Warranties of America (SLWA) and Service Line
Warranties of Canada (SLWC) names. Since 2003, HomeServe has been
protecting homeowners against the expense and inconvenience of
water, sewer, electrical, HVAC and other home repair emergencies by
providing affordable repair coverage and quality local service. As
an A+ rated Better Business Bureau Accredited Business, HomeServe
is dedicated to being a customer-focused company supplying
best-in-class repair plans and other services to consumers directly
and through over 450 leading municipal, utility and association
partners. For more information about HomeServe, a 2016 Connecticut
Top Workplace winner and recipient of seventeen 2017 Stevie Awards
for Sales & Customer Service, please go
to www.homeserveusa.com. For information on SLWA visit
www.slwofa.com and for SLWC visit www.slwofc.ca. To connect with
HomeServe on Twitter and Facebook, please visit
www.twitter.com/homeserveusa and
www.facebook.com/HomeServeUSA.
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version on businesswire.com: http://www.businesswire.com/news/home/20170612005198/en/
HomeServe USAMyles Meehan,
203-356-4259Myles.Meehan@homeserveusa.comorICR, Inc. for HomeServe
USASourav Das, 203-682-8283hsusa@icrinc.com
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