OLYMPIA, Wash., Sept. 19, 2017 /PRNewswire-iReach/ -- Townsend
Security today announced support for integration of IBM i servers
and applications with ServiceNow, the leading cloud-based solution
for IT system support problem tracking and resolution. Leveraging
the ServiceNow REST web interface, Townsend Security's Alliance
LogAgent solution can now instantly record critical system events
as ServiceNow Incident reports. Additionally, Alliance LogAgent
also exposes an API command to allow IBM i customers the ability to
integrate line-of-business applications with ServiceNow. When
business applications encounter critical events or errors, these
can be immediately visible to the IT administrative and security
teams for rapid response and resolution.
"IBM i customers want to leverage the best of the new generation
cloud-based service offerings. This new release of Alliance
LogAgent gives them that ability right out of the box. Existing
ServiceNow customers have all they need to record critical
incidents in real time. IBM i users who are not currently
ServiceNow customers can rapidly subscribe to ServiceNow and start
enjoying the benefits of this leading IT Systems Service Management
(ITSSM) solution," said Patrick
Townsend, CEO of Townsend Security.
"The power and stability of the IBM i system can integrate with
the best of the cloud-based ITSSM solutions. It's an easy win for
IBM i customers, and those with existing system logging solutions
will be happy to know that Alliance LogAgent can co-exist with
existing technology, or IBM i customers can take advantage of our
competitive upgrade program," continued Townsend.
New ServiceNow features in Alliance LogAgent include:
Privileged User Access:
Monitoring administrative access to IBM i servers is a critical
compliance and security best practice. Alliance LogAgent can
identify in real-time the privilege level of a user signing on to
the system and report it to ServiceNow and to any SIEM solution.
Alliance LogAgent is unique in its ability to dynamically identify
the true privilege level of a user by examining the native
authority of the user as well as authorities inherited from Group
and Supplemental profiles. Cyber criminals often use privilege
escalation as a starting point in an attack. Alliance LogAgent can
now identify privileged user logons and raise a ServiceNow support
incident.
User Profile Disabled:
A common labor-intensive task for IT administrators is managing
user accounts that are disabled due to an excessive number of
password failures, or which are disabled due to a brute force
attack. Alliance LogAgent will now automatically identify disabled
user profiles in real-time and create a ServiceNow incident report.
This gives the IBM system and security administrator rapid
visibility and resolution for disabled profiles. Additional system
security is provided by an out-of-band notification via ServiceNow
of a potential attack in progress.
File or Object Change:
An attacker often modifies a program or file on the IBM i server
as a part of compromising sensitive data. For example, an attacker
might modify the IBM i web server configuration file to direct
users to malware on infected sites. IBM i customers can now
identify both library and IFS objects for monitoring by Alliance
LogAgent with reporting directly to ServiceNow. Early detection of
modified programs and files can help an IBM i customer avoid a data
breach.
Application Integration with ServiceNow:
IBM i developers can now easily integrate business applications
and processes with ServiceNow through a new command named Create
ServiceNow Incident (CRTSVNINC). By embedding this command into
user applications the IBM i developer can provide a wide set of
incident creation capabilities. This new command builds on the
ServiceNow REST interface without requiring complex communications
or API logic in the business application. Using the ServiceNow
command does not require the SIEM integration components of
Alliance LogAgent. IBM i customers can use just the ServiceNow
integration component, or combine its use with Alliance LogAgent
SIEM integration.
Alliance LogAgent is licensed on a Logical Partition (LPAR)
basis. Both perpetual and subscription licenses are available.
Volume discounts are available. Additional charges apply to the
ServiceNow application. Alliance LogAgent can be downloaded from
the Townsend Security website for a free 30-day trial of the fully
functional solution. ServiceNow integration requires a subscription
license from ServiceNow. Trial subscriptions are available from
their website at http://servicenow.com.
About Townsend Security
Townsend Security creates data privacy solutions that help
organizations meet evolving compliance requirements and mitigate
the risk of data breaches and cyber-attacks. Companies worldwide
trust Townsend Security's NIST and FIPS 140-2 compliant solutions
to meet the encryption and key management requirements in PCI DSS,
HIPAA/HITECH, FISMA, GLBA/FFIEC, SOX, and other regulatory
compliance requirements. Learn more at
www.townsendsecurity.com.
Media Contact: Luke
Probasco, Townsend Security, 360.359.4400,
luke.probasco@townsendsecurity.com
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SOURCE Townsend Security