AUSTIN, Texas, Sept. 15, 2020 /PRNewswire/ -- Vyopta, the
leading provider of Unified Communications (UC) monitoring and
analytics, has improved troubleshooting features for its
Collaboration Performance Management (CPM) product. The new
features will provide a more streamlined experience that allows IT
help desk teams to independently detect, investigate, and resolve
issues without involving the UC engineer.
With the unprecedented growth of video collaboration and UC
communications to support remote work in 2020, IT teams are working
harder than ever to ensure these systems perform well and can fix
issues when they arise. More than ever, IT teams need video and UC
troubleshooting tools that are easy to use by UC experts as well as
front line IT support groups.
The improvements in Vyopta's CPM troubleshooting and usability
include :
- User Interface (UI) refresh across datasets in CPM and
Workspace Insights:
-
- Refreshed look: Cleaner, modernized interface that is
easier to read.
- Multi-sort: Enables more sophisticated ordering of
dataset columns.
- Left-Right Scroll: Makes it easier to consume large
datasets by enabling one digestible view with many columns
selected
- Snap-to-Fit width w/memory: CPM Monitoring® will
maintain selected column widths through data refreshes
- Dashboard Click-throughs in Workspace Insights and CPM:
-
- Drill-down clicks enabled for all panel types: Now
applicable for KPIs, Trends, and Distributions
- Smart filters: Enables clicking through to only the
relevant data points.
- Advanced Filter Logic in CPM:
-
- Logical Operators: Enables more filtering flexibility
with more complex logic statements
- Enhanced User Experience (UX) for participants and
meetings:
-
- New panel layout makes it easier to simultaneously
understand overall meeting performance along with experience for
each participant
"These troubleshooting upgrades together represent a massive
step forward in the usability of Vyopta's CPM product," said
Jonathan Sass, Vyopta's Head of
Product. "These changes will allow companies to resolve support
tickets much faster and help many of our customers decrease time to
value."
"Our front-line team used the Microsoft Teams quality data in
Vyopta for call quality investigations, honing in to find
problematic meetings and see why multiple participants had bad
quality – all without our UC specialists teaching them how," said
Steve McClellan, AstraZeneca
Conferencing Technology & Innovation Manager.
"We are continually working to improve the product and make it
as easy to use as possible for our customers, their front-line IT
teams, and those they support," said Sass. "We pay close attention
to customer feedback to ensure that Vyopta is responsive,
best-in-class, and exceeding their expectations; these updates
include our most common feature requests."
About Vyopta Incorporated
Vyopta is a leading
provider of collaboration performance management and meeting room
insights solutions. With coverage that spans video, voice, and
messaging from Cisco, Microsoft, Poly, Pexip, Zoom, BlueJeans by
Verizon, and more, Vyopta helps companies improve quality of
experience, accelerate workplace transformation and optimize
investments across UC and conference rooms. Vyopta monitors and
analyzes over 10 billion meeting minutes annually across the
largest enterprises in the world, including Workday, AstraZeneca,
Stanford University, Shared Services
Canada and the US Department of Veterans Affairs.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/vyopta-improves-uc-and-video-collaboration-troubleshooting-for-it-support-teams-301130709.html
SOURCE Vyopta Inc