ST. LOUIS, April 23, 2014 /PRNewswire/ -- To continue
providing quality customer support and to accommodate an increased
demand for its products, Charter Communications announced today
that it has opened a new, state-of-the-art customer care center in
Bridgeton, Mo.
The new facility represents Charter's commitment to improving
the customer experience through investments in tools, technologies
and people to help care for customers. Employees working at this
new Bridgeton facility will
specialize in providing Internet and phone service support to
customers nationwide, 24 hours per day, seven days per week.
Formerly a Western Union call center, the completely renovated
78,000-plus square foot building is centrally located near
Interstate 70 and 270 at 13022 Hollenberg Drive, Bridgeton.
"This new facility allows us to increase our internal resource
staffing, which will help us achieve our strategies in supporting
Charter's Internet and phone customers," said Rocky Boler, senior vice president of Customer
Care. The new Bridgeton facility
features a technology lab to provide hands-on training on Charter
technologies and equipment. "This means our representatives can use
simulations to increase their expertise so they are best equipped
to help Charter customers with their Internet or phone needs," he
added.
Boler says the Bridgeton Call Center becomes the ninth customer
service center Charter operates in the U.S. The state-of-the-art
facility and focus on specialization is part of Charter's long-term
strategy to improve the customer experience by enabling Charter
employees to master their craft and deepen their knowledge of the
company's products and services.
The new Customer Care Center has enabled Charter to move
outsourced Internet call handling into internal centers. Throughout
the year, Charter will continue to focus on moving work in-house
whenever possible, and by year-end will reduce dependency on
third-party resources by more than 60 percent. This further
demonstrates Charter's commitment to in-source its workforce.
"Charter's decision to further invest in the state of
Missouri by locating a new call
center in the St. Louis area will
have a significant impact on our state's economy," Mike Downing, director of the Missouri
Department of Economic Development. "Such a substantive investment
is just the latest evidence of the positive momentum of the Show-Me
State's economy."
Congresswoman Ann Wagner credits
Charter for its decision to further invest in the state's economy.
"Charter's decision to locate its newest customer care center in
Missouri means the creation of
more local jobs and a significant capital investment that benefits
both our region and our state."
The North County Incorporated (NCI) regional development
association recently announced Charter as the recipient of their
2014 NCI Business Development Award. "This award is given to those
who positively impact the economic development and business climate
in North County," said Rebecca Zoll,
President & CEO of NCI. "Charter's financial investment in the
renovation of a vacant building and creation of new jobs shows
their commitment to our region."
Charter is among one of the largest employers in the
Metropolitan St. Louis area, with more than 3,500 employees
locally. The company is committed to being a good employer and
corporate citizen, and Charter plans to use local Bridgeton-area businesses as much as possible
to help support its newest location.
About Charter
Charter (NASDAQ: CHTR) is a
leading broadband communications company and the fourth-largest
cable operator in the United
States. Charter provides a full range of advanced broadband
services, including advanced Charter TV® video entertainment
programming, Charter Internet® access, and Charter Phone®. Charter
Business® similarly provides scalable, tailored, and cost-effective
broadband communications solutions to business organizations, such
as business-to-business Internet access, data networking, business
telephone, video and music entertainment services, and wireless
backhaul. Charter's advertising sales and production services are
sold under the Charter Media® brand. More information about Charter
can be found at charter.com.
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SOURCE Charter Communications, Inc.