EPNY E.Piphany (MM)

E.piphany Hosts European 'On-Demand Technology for CRM' Webinar Free Online Event Features E.piphany, IBM and KLM SAN MATEO, Calif., October 30 /PRNewswire-FirstCall/ -- E.piphany, Inc. , a full-suite provider of customer relationship management (CRM) solutions, today announced that it will host a free European webinar on November 5, 2003, highlighting on-demand technology for CRM. Industry experts from E.piphany, IBM and Accenture will discuss how companies can achieve maximum value from their technology investments and profit in an on-demand environment. Additionally, the webinar will feature the CRM successes of E.piphany customer, KLM Royal Dutch Airlines, the fourth largest airline in Europe. (Photo: http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO ) Attendees will learn how organizations can optimize success by building an on-demand backbone and deploying CRM applications built for on-demand. Specific topics for discussion include: -- How KLM is improving customer loyalty by providing a consistent interaction experience at all customer touch points -- The key role IBM WebSphere plays in providing an on-demand platform for CRM -- Autonomic computing using IBM Tivoli for more reliable CRM applications -- The future of grid computing and efficiency breakthroughs for CRM applications -- The central role of J2EE and Linux in enabling cost-effective CRM -- E.piphany's CRM Suite and its J2EE service-oriented architecture The On-Demand Technology for CRM webinar will take place on Wednesday November 5, 2003 at 10:00 a.m. GMT /11:00 a.m. CET (2:00 a.m. PT). For more information, or to register visit: http://www.epiphany.com/ . About E.piphany The E.piphany(R) E.6(TM) CRM software suite enables global organizations to align touchpoints, processes and technologies around the customer. Built on the industry's most advanced, service-oriented architecture, the E.piphany 6.5 software solution creates benefits that cross departments and geographies, and result in rapid, measurable ROI. With the E.piphany 6.5 suite of Marketing, Sales and Service software solutions, every customer interaction is driven by real-time intelligence, enabling businesses to better understand their customers and optimize every interaction from both a revenue generation and customer retention viewpoint. More than 460 companies, including nearly 40 of the Fortune 100, use E.piphany software products to enhance their customers' experiences while, at the same time, realizing the companies' business objectives. With worldwide headquarters in San Mateo, CA, E.piphany serves customers in more than 40 countries worldwide. NOTE: E.piphany and the E.piphany logo are registered trademarks and E.6 is a trademark of E.piphany, Inc. All other trademarks are the property of their respective owners. http://www.newscom.com/cgi-bin/prnh/20020724/EPNYLOGO http://photoarchive.ap.org/ DATASOURCE: E.piphany, Inc. CONTACT: media, Courtney Zoog of E.piphany, +1-650-356-5863, or ; or Lindsay Stewart of Access Communications, +1-415-844-6217, or , for E.piphany; or investors, Todd Friedman of E.piphany, +1-650-356-3934, or Web site: http://www.epiphany.com/

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