ISG to Publish Report on Retail, Consumer Goods Services
06 March 2024 - 2:00AM
Business Wire
Upcoming ISG Provider Lens™ report will
evaluate providers enabling companies to adapt operations and
technology platforms to meet evolving business challenges
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining providers of business and IT services that help
retail and consumer packaged goods (CPG) companies make digital
business improvements to compete in today’s challenging business
environment.
The study results will be published in a comprehensive ISG
Provider Lens™ report, called Retail & CPG Services, scheduled
to be released in August. The report will cover companies offering
services for business transformation, digital innovation, platform
modernization and managed services.
Enterprise buyers will be able to use information from the
report to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Retailers and CPG firms are still feeling the effects of the
pandemic, making digital transformation critical to meeting
customer demand for personalized online experiences, greater value
and more information. Supply chains are recovering, but disruptions
persist, affecting inventory management, sourcing and fulfillment.
And sustainability permeates business plans.
“To meet evolving business needs, retail and CPG sector
companies need better and more complex data gathering and
reporting, as well as AI, including nascent GenAI,” said Iain
Fisher, director and principal analyst, ISG Provider Lens Research.
“Businesses and IT services providers can help enterprises adapt to
changing market realities.”
ISG has distributed surveys to more than 40 retail and CPG
service providers. Working in collaboration with ISG’s global
advisors, the research team will produce four quadrants
representing the services the typical retail or CPG enterprise is
buying, based on ISG’s experience working with its clients. The
four quadrants are:
- Retail/CPG Business Transformation Services, evaluating
providers’ abilities to help clients transform their businesses
into digital- and cloud-first enterprises, enabling sustainable and
continuous operational improvement over time.
- Retail/CPG Digital Innovation Services, assessing
providers that offer tools and methods enabling advanced
capabilities that create business value. These technological
innovations transform retail and CPG enterprises, possibly leading
to new ventures.
- Platform Modernization Services, covering providers’
ability to modernize the core software of retail and CPG firms,
including key components or the complete landscape, to foster
digital-first environments that evolve clients into digital
business leaders.
- Managed Services, evaluating providers of services
supporting outsourcing some or all of enterprises’ IT
infrastructure management, operations, solutions development, user
support and associated development.
A geographically focused report from the study will cover the
retail/CPG market and examine products and services available in
the U.S. ISG analyst Bruce Guptill will serve as author of the
report.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as retail/CPG service providers can contact ISG and ask to
be included in the study.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240305481594/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
Information Services (NASDAQ:III)
Historical Stock Chart
From Apr 2024 to May 2024
Information Services (NASDAQ:III)
Historical Stock Chart
From May 2023 to May 2024