NICE Wins Four Globee® Awards for Setting the Industry Benchmark for Excellence
09 September 2019 - 9:00PM
Business Wire
NICE recognized for cutting-edge innovation and
improving relationships with customers and employees
NICE (Nasdaq: NICE) today announced that it has been
honored with four Globee awards. A global business awards program,
the Globee Awards recognize companies that set the industry
benchmark for excellence. Judges across a broad spectrum of
industries from around the world participated and their average
scores determined the 2019 award winners.
The following NICE solutions have been honored with Globee
awards:
- NICE Robotic Process Automation was named the Gold winner in
the 'Milestone of the Year' category for the unique personification
of its Desktop Automation technology. The launch of NEVA, the
market's very first employee virtual attendant focused on helping
employees, revolutionized the industry last year. NEVA offers
employees real time and context specific process guidance and
performs varied tasks on their behalf, thus freeing them up to
focus on creating meaningful and personalized customer service
experiences.
- NICE Employee Virtual Attendant (NEVA) took a Silver Globee
award for being the world’s first employee virtual assistant
designed with the employee in mind. NEVA’s intelligent, AI driven
interface responds to voice or text communication from employees.
By executing admin related mundane tasks, NEVA unlocks the best
potential from front and back office employees, enabling them to
focus more on the customer interaction. With the ability to
automate tasks in real-time and handle all the process driven
admin, NEVA frees up the employee to focus more on interacting and
connecting with the customer, with an added human touch.
- NICE Performance Management (NPM) enables customers to achieve
their contact center objectives by focusing on the employee and
driving their performance and engagement. NPM brings together
oceans of data from multiple sources and provides a single picture
of contact center performance. Using Artificial Intelligence (AI)
it points to what is required for employees to achieve their goals.
NPM drives employee improvement and engagement via personalized
performance programs. NPM was named the Gold winner in the
Corporate Learning/Workforce Development sub-category under the IT
or Cybersecurity category.
- NICE Compliance Center was presented a Gold Globee for
excellence in the Privacy and Security sub-category. NICE
Compliance Center empowers contact centers to make privacy a
customer experience differentiator. Leveraging automation and
analytics, it creates a virtuous cycle for better control of
Personally Identifiable Information (PII) and offers dedicated
mechanisms for proactive and corrective actions for all compliance
activities.
Barry Cooper, President, NICE Enterprise Product Group,
said, "We believe that for organizations to succeed in today's
customer experience driven world, they must be empowered with
innovative solutions that create personalized connections with
their customers and engage and inspire their employees. We're
excited with these Globee awards that recognize the contribution of
our solutions in this exciting time."
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20190909005372/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET
ir@nice.com
Yisca Erez +972 9 775 3798, CET ir@nice.com
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