DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today
announced a strategic partnership wherein TTEC Digital will become
the first authorized reseller of Webex Contact Center Enterprise.
This new Cisco offering will deliver an enterprise-grade CCaaS
solution, at their unmatched standards for highly secure global
scale and reach. The expanded partnership enables large enterprises
and government agencies globally to accelerate cloud adoption by
leveraging multiple pre-established integration points seamlessly
across the CX technology ecosystem.
Webex Contact Center Enterprise is the latest offering in
Cisco's contact center portfolio currently used by more than 3
million agents across more than 30,000 brands. Built on the Webex
Platform for Contact Center, it delivers a powerful combination of
multi-tenant and multi-instance services to unify all customer
interactions and channels for a world-class agent and customer
experience.
"Cisco is adding Webex Contact Center Enterprise to our cloud
Contact Center portfolio, built on the Webex Platform for Contact
Center. This solution addresses a critical gap in the market that
will greatly accelerate enterprise adoption of CCaaS," commented
Omar Tawakol, General Manager and
Vice President for Cisco Contact Center Solutions. "We are
excited to have TTEC Digital as a key partner to help us bring this
solution to market quickly and with immediate global reach and
scale."
As a strategic cloud contact center partner, TTEC Digital will
implement and support the new solution. TTEC Digital will also
provide professional services to assist clients with their
shift to the cloud to optimize their ongoing operations,
including:
- Customer journey orchestration tools to enable real-time
personalization, contextual routing, and next best action/offer
capabilities across all communication channels;
- Integrated real-time speech and sentiment analytics using AL /
ML to address customers' needs with a natural language
interface;
- Embedded AI / ML to improve employee experience needs by
helping them find the right answer to customer questions quickly
and consistently; and
- Advanced DPA / RPA to reduce the amount of desktop data entry
so that associates can focus on building rapport and delivering
great customer experiences
"With Cisco's impressive global installed base and increasing
cloud adoption by large enterprises, we believe this strategic
partnership will further accelerate the industry's shift to the
cloud," said Ken Tuchman, Chairman
and CEO of TTEC. "We are thrilled to go to market with Cisco to
deliver transformative digitally enabled customer experiences for
the brands we serve."
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a
leading digital global customer experience (CX) technology and
services company focused on the design, implementation and delivery
of transformative customer experience, engagement and growth
solutions. The Company's TTEC Digital business provides
insight-driven, outcome-based and AI-enabled omnichannel cloud
platforms and CX consulting solutions and its TTEC Engage business
delivers operational excellence through customer care, acquisition,
retention, fraud prevention and detection, and content moderation
services. Founded in 1982, the Company's 48,000 employees operate
on six continents across the globe and live by a set of
customer-focused values that guide relationships with clients,
their customers, and each other. To learn more about how TTEC is
bringing humanity to the customer experience, visit
www.ttec.com.
FORWARD-LOOKING STATEMENTS
This release contains forward-looking statements within the
meaning of the Private Securities Litigation Reform Act of 1995.
These statements are based on the current beliefs and expectations
of TTEC Holding, Inc.'s management and are subject to significant
risks and uncertainties. Specifically, we would like for you to
focus on risks related to our strategy execution, our ability to
innovate and introduce technologies that are sufficiently
disruptive to allow us to maintain and grow our market share,
cybersecurity risk and risks inherent to our equity structure.
Actual results may differ from what is expressed in the
forward-looking statements. Factors that could cause TTEC's results
to differ materially from those described in the forward-looking
statements can be found in TTEC's Annual Report on Form 10-K for
the year ended December 31, 2018,
which has been filed with the U.S. Securities and Exchange
Commission (the "SEC") and is available on TTEC's website
www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC
Holdings, Inc. does not undertake to update any forward-looking
statements.
Investor Contact
Paul
Miller
+1.303.397.8641
|
Media Contact
Nick
Cerise
+1.303.397.8331
|
Address
9197 South Peoria
Street
Englewood, CO
80112
|
Contact
ttec.com
+1.800.835.3832
|
View original content to download
multimedia:http://www.prnewswire.com/news-releases/cisco-contact-center-and-ttec-expand-their-strategic-partnership-with-new-enterprise-cloud-offering-300952393.html
SOURCE TTEC Holdings, Inc.