BERLIN, Nov. 28, 2017 /PRNewswire/ -- Travelzoo®
(NASDAQ: TZOO), a global publisher of exclusive offers and
experiences for members, has been named "2017 Service-Champion" and
best provider of travel deals by Germany's largest service ranking consumer
survey: the Service-Champions.
The Service-Champions initiative is organised by ServiceValue
GmbH, Goethe-University Frankfurt and national newspaper DIE WELT.
The ranking uses a Service Experience Score (SES) calculated by a
customer survey about service experience. Over 1.5 million opinions
from consumers in Germany are
considered.
Prof. Dr. Rolf van Dick from the
Institute of Psychology at Goethe-University Frankfurt explains:
"The Service Experience Score is a reliable and straightforward
tool in measuring customer service experience." Likewise, the score
offers a robust means of measuring customer loyalty, as it
incorporates important factors such as customers' emotional
connection with a brand, as well as the chance of recommending the
brand to others.
Christian Smart, General Manager
of Travelzoo in Germany, said:
"Our deal experts all over the world rigorously research proposed
offers and only publish the most outstanding travel and
entertainment deals. The team in our Test Booking
Center™ vets and checks all deals, including
availability, accuracy of information and ease of booking."
The winners of the 2017 Service-Champion Award in other sectors
include ADAC, Allianz, Amazon, Borussia Dortmund, Decathlon,
Lufthansa, Häagen-Dasz, HP, Samsung, Santander, and Starbucks.
About Travelzoo
Travelzoo® provides our 28 million
members insider deals and one-of-a-kind experiences personally
reviewed by one of our deal experts around the globe. With more
than 25 offices worldwide, we have our finger on the pulse of
outstanding travel, entertainment and lifestyle experiences. For
over 15 years we have worked in partnership with more than 2,000
top travel suppliers—our long-standing relationships allow us
access to the very best deals.
Travelzoo and Top 20 are registered trademarks of Travelzoo. All
other names are trademarks and/or registered trademarks of their
respective owners.
Press contact:
Christina Nollau
Head of PR, Germany
T: +49 40 80 90 89 904
cnollau@travelzoo.com
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SOURCE Travelzoo