Walgreens Takes Further Action To Support Customers During COVID-19 Pandemic
13 March 2020 - 7:24AM
Business Wire
Company continues to make it easier for
customers to receive products and care
Walgreens is taking a number of steps in its stores and
pharmacies across the U.S., and introducing additional services, to
help support customers and patients during the COVID-19
pandemic.
Focus on Customer Care
Beginning tomorrow, Walgreens is waiving delivery fees for
all eligible prescriptions during this evolving situation.
Walgreens pharmacists continue to collaborate with health plan
partners, physicians and state officials to ensure that patients
have access to the medications they need through services like
90-day refills and early refill authorizations.
The company is reminding customers of a number of available
services, including Walgreens Pharmacy Chat, a secure platform
available 24/7 online and through the Walgreens mobile app, as well
as pharmacy drive thru for customers looking for alternative ways
to access their medications. Customers are also able to use the
drive thru to purchase select products.
Walgreens Find Care can seamlessly connect customers to a wide
selection of health care services from local providers, as well
as various telehealth options and services available online
and through the Walgreens app.
Commitment to Customers
The company is focused on maintaining a clean and safe
environment in its stores across the U.S. Extra steps are being
implemented for the safety of customers and team members.
Due to high demand and to best meet customer needs, Walgreens
has put into effect purchase limits on certain products to
improve inventory and to help ensure products can be more widely
available.
To make online shopping even easier, there will be free
delivery on any purchase on Walgreens.com beginning tomorrow
and until further notice, with no minimum purchase required.
As part of Walgreens ongoing commitment to convenience,
consumers in 14 cities across the U.S. can get a variety of health
and wellness and other convenience products, delivered to their
home, from select Walgreens stores via Postmates on-demand delivery
service.
“We’re working around the clock to best meet the needs of our
customers, patients and in communities we serve, as our role as a
trusted health care partner has never been more critical,” said
Walgreens President, Richard Ashworth. “Partnering closely with the
Centers for Disease Control and Prevention (CDC) and other state
and local health officials on response efforts, we’re helping to
provide our customers with the most up-to-date information, while
also supporting their evolving needs during the pandemic.”
Collaboration with the CDC
To help the CDC meet the rapidly changing circumstances and
widespread needs, Walgreens provided an initial response donation
to the CDC Foundation’s Emergency Response Fund, including a
$100,000 gift to support the overall COVID-19 response and a
donation of 1,500 thermometers to be used for local health
departments in Santa Clara and Alameda Counties in California.
As an additional resource for information, prevention and the
latest guidance from the CDC, Walgreens has launched a dedicated
webpage for its customers at
https://www.walgreens.com/coronavirus.
About Walgreens
Walgreens (walgreens.com), one of the nation's largest drugstore
chains, is included in the Retail Pharmacy USA Division of
Walgreens Boots Alliance, Inc. (Nasdaq: WBA), a global leader in
retail and wholesale pharmacy. Walgreens is proud to be a
neighborhood health, beauty and retail destination supporting
communities across the country, and was named to FORTUNE*
magazine’s 2019 Companies that Change the World list. Approximately
8 million customers interact with Walgreens in stores and online
each day. As of August 31, 2019, Walgreens operates 9,277
drugstores with a presence in all 50 states, the District of
Columbia, Puerto Rico and the U.S. Virgin Islands, along with its
omnichannel business, Walgreens.com. Walgreens also provides
specialty pharmacy and mail services and offers in-store clinics
and other health care services throughout the United States, most
of which are operated by our health care strategic partners.
*© 2019, Fortune Media IP Limited. Used under license.
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Media Contacts: Walgreens Media Relations Molly Sheehan
media@walgreens.com 847-315-2921
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