AUBURN HILLS, Mich.,
Jan. 15, 2021 /PRNewswire/ --
- Alexa Custom Assistant makes it fast and easy to create
intelligent voice experiences in FCA products
- Technology introduces the unique capability of two in-vehicle
voice assistants to co-exist and work together to fulfill customer
requests
- Dual-assistant cooperation enabled by advanced artificial
intelligence
FCA will be the first automaker to implement Amazon's Alexa
Custom Assistant into its vehicles, making it fast and easy to
create intelligent voice experiences for FCA products. The Alexa
Custom Assistant solution is built directly on the Alexa technology
stack within FCA's Uconnect system and can be tailored to each FCA
brand personality and customer need with a unique wake word, voice,
skills and capabilities.
This innovative technology also introduces the unique capability
of two in-vehicle voice assistants to simultaneously cooperate and
fulfill customer requests. This allows the FCA intelligent
assistant to act as the product specialist with features and
capabilities specific to the vehicle, while Alexa helps the
customer with weather, smart home control, music and more.
"Our customers expect to easily connect with their digital
lifestyles wherever they go and today we responded with plans to
offer new intelligent experiences built on Alexa's world-class
voice AI technology," said Mark
Stewart, Chief Operating Officer, FCA - North America. "We look forward to the
expanding partnership with Amazon and the integration of Alexa
Custom Assistant within our powerful Uconnect system, as we
continue on our path to put customer needs and expectations at the
center of everything we do."
The Alexa Custom Assistant enables this dual-assistant
cooperation by using advanced artificial intelligence to determine
the customer's intent and then routing the request to the proper
voice assistant for the job — if the assistant invoked by the
customer cannot fulfill the request, but the other voice assistant
can, it will hand-off the request without any additional customer
participation, resulting in a convenient, intuitive and delightful
customer experience.
"We are pleased to work with FCA as the first automotive partner
to implement Alexa Custom Assistant in its vehicles," said
Ned Curic, Vice President,
Alexa Automotive. "FCA has made it a
priority to offer an intelligent assistant experience their
customers will love, and we are excited to collaborate with them to
deliver that capability."
FCA has already begun the planning process for the integration
of the Alexa Custom Assistant in its future models.
Amazon
Amazon is guided by four principles: customer
obsession rather than competitor focus, passion for invention,
commitment to operational excellence and long-term thinking.
Customer reviews, 1-Click shopping, personalized recommendations,
Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing,
Kindle, Fire tablets, Fire TV, Amazon Echo and Alexa are some of
the products and services pioneered by Amazon. For more
information, visit amazon.com/about and follow @AmazonNews.
FCA
Fiat Chrysler Automobiles (FCA) is a global
automaker that designs, engineers, manufactures and sells vehicles
in a portfolio of exciting brands, including Abarth, Alfa Romeo,
Chrysler, Dodge, Fiat, Fiat Professional, Jeep®, Lancia,
Ram and Maserati. It also sells parts and services under
the Mopar name and operates in the components and production
systems sectors under the Comau and Teksid brands. FCA employs
nearly 200,000 people around the globe. For more details regarding
FCA (NYSE: FCAU/ MTA: FCA), please
visit www.fcagroup.com.
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SOURCE FCA