Rite Aid Expands Services in Response to COVID-19
19 March 2020 - 2:16AM
Business Wire
Company provides customers additional options
for receiving prescriptions and other health and wellness products
and services during coronavirus pandemic
Today, Rite Aid (NYSE: RAD) announced it has taken several steps
to support its employees, customers and the local communities the
company serves during the global coronavirus (COVID-19)
pandemic.
Medication
Availability/Delivery Beginning immediately,
home-delivery service from Rite Aid will be available upon request
and the company will waive delivery-service fees for eligible
prescriptions. Customers should contact their local Rite Aid
pharmacist for details. Controlled substances and/or refrigerated
medications are not eligible for delivery.
In addition to home delivery, Rite Aid offers drive-throughs for
pick-up of prescriptions and over-the-counter products at more than
50 percent of its over 2,400 retail locations. Consumers are also
encouraged to shop RiteAid.com for health and wellness products.
Healthcare professionals and pharmacists are available 24/7 to Rite
Aid wellness+ rewards program members at 1-800-Rite Aid, or
through live chat on RiteAid.com.
To ensure consumers have access to the medications they need,
Rite Aid pharmacists are partnering with various pharmacy benefit
organizations and local physicians and can speak to customers about
options including 90-day refills, early refill authorizations and
prescription delivery.
“As a healthcare company, the health and wellness of our
communities, customers and associates is our first priority. We are
taking many proactive precautions to minimize risk in our stores,
offices and distribution centers, so that we can continue to serve
as a critical healthcare resource to people across the country,”
said Heyward Donigan, president and chief executive officer, Rite
Aid. “We will continue to monitor the situation closely and take
actions to protect our communities, customers and associates. We
encourage our customers to visit the Centers for Disease Control
and Prevention (CDC) website for the most up-to-date information
and facts on COVID-19.”
Medication Supply Rite Aid’s
current supply of generic medications is presently sufficient and
the company does not anticipate any significant near-term supply
chain disruptions that will affect its ability to fill
prescriptions. In addition to Rite Aid’s internal supply chain
monitoring, the U.S. Food and Drug Administration (FDA) is closely
monitoring medications that are made outside the U.S., and the
agency has reminded more than 180 manufacturers to notify the FDA
of any potential supply chain disruptions.
Product Supply Rite Aid is
working around the clock to procure products including hand
sanitizers, cleansers, rubbing alcohol and other items its
customers need. Rite Aid has also significantly increased staffing
levels to fulfill online orders faster, and established in-store
and online purchase limits on certain items to ensure these
products are available to the greatest number of customers.
Rite Aid Stores All Rite Aid
stores are currently open to assist with healthcare-related needs.
All stores and distribution centers are following enhanced cleaning
and sanitization protocols designed specifically to prevent the
spread of a wide spectrum of viruses, including COVID-19 and
influenza. In addition to third-party cleaning providers who
professionally clean and sanitize Rite Aid stores, the company has
increased the frequency its associates clean high-traffic surfaces
throughout the day. Stores located in high-outbreak areas are
receiving special disinfectant services daily.
Rite Aid Associates Rite Aid
has implemented enhanced internal protocols during the pandemic to
keep its stores, pharmacists and associates safe and ready to serve
customers. In addition to elevated store and personal sanitization
practices, Rite Aid is sending “care kits” to all of its
associates.
Additionally, Rite Aid has established specific human resources
guidelines related to COVID-19 including a “Pandemic Pay” policy,
which ensures associates are fairly compensated if diagnosed with
the virus or quarantined due to exposure.
“Rite Aid pharmacists are trusted and accessible healthcare
professionals serving on the front lines of this crisis. Our stores
remain open, and our Rite Aid team members are committed to
supporting the health and wellness of our customers and communities
for the duration of the pandemic,” Donigan said. “We would like to
thank all Rite Aid associates for their diligent and critical
efforts during this challenging situation.”
About Rite Aid Corporation Rite Aid Corporation is on the
front lines of delivering healthcare services and retail products
to more than 1.6 million Americans daily. Our pharmacists are
uniquely positioned to engage with customers and improve their
health outcomes. We provide an array of whole being health products
and services for the entire family through over 2,400 retail
pharmacy locations across 18 states. Through EnvisionRxOptions, we
provide pharmacy benefits and services to approximately 4 million
members nationwide. For more information, www.RiteAid.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200318005496/en/
Media: Chris Savarese 717-975-5718
Christopher.Savarese@riteaid.com
Investors: Byron Purcell 717-975-5809 investor@riteaid.com
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