RingCentral Partners With Leading Healthcare Providers to Drive Better Patient Outcomes
21 October 2021 - 10:00PM
Business Wire
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced new partnerships with
three leading healthcare Independent Software Vendors (ISVs) -
Ascom, ChronicCareIQ, and ELLKAY - to bring new capabilities to
RingCentral MVP® (Message Video Phone™) and RingCentral Contact
Center™. The partnerships enable providers to transform point of
care workflows managed via ruggedized VoIP wireless devices. It
also helps enhance patient engagement with data-driven interaction
during outbound and inbound patient calls.
“Easy access to patient communications is critical in
simplifying how we connect patients with their care teams to
improve point of care workflows, as well as patient engagement,”
said John Poli, industry principal, Healthcare at RingCentral. “Our
solutions including RingCentral MVP and RingCentral Contact Center
play a pivotal role in enabling healthcare providers to quickly
connect, communicate, and collaborate internally and with patients.
By partnering with leading healthcare solution providers, we are
able to leverage the platform’s capabilities, expand our reach and
inch closer to our goal of bringing the very best communications
solutions to a wide range of healthcare professionals across the
country, ultimately resulting in better patient outcomes.”
The partnerships announced today, build on top of RingCentral’s
integrated, secure, and reliable cloud communication platform for
healthcare providers offering the following new capabilities:
- Point of care productivity: Together with Ascom, a
global solutions provider focused on healthcare ICT and mobile
workflow solutions, RingCentral MVP becomes the first cloud
communications platform to enable interoperability and be
incorporated into a provider’s comprehensive healthcare solution.
Now, we can offer message, video, and phone capabilities (via Ascom
ruggedized mobile devices, like the Myco 3 Smartphone) at the point
of care to integrate collaboration tools within complex clinical
workflows. “Ascom solutions are enabling many of the country’s top
hospitals as they work to create better outcomes for patients,”
said Corrado Grieci, vice president and head of sales, Ascom North
America. “Our suite of mobile handsets integrate with medical
devices, alert management, EMR, nurse call and personal alarm
systems as well as healthcare apps, and now partnering with
RingCentral, customers get a turnkey solution to enable clinical
workflows as they work to meet the goals of the quadruple
aim.”
- High-performing chronic care management (CCM): In
partnership with ChronicCareIQ (CCIQ), a CCM-focused solutions
provider, doctors, hospitals, and health systems can utilize
RingCentral MVP to support their chronic health condition patients.
The integration enables simple, one-click outbound calls from the
CCIQ platform and the ability to automatically track and document
the phone time with enrolled patients and their caregivers. The
joint capabilities assist providers to operationalize chronic care
management and remote patient monitoring programs and increase
reimbursements. “As the leader in patient monitoring solutions,
we’re excited to partner with RingCentral. Together, our solutions
enable the automatic capturing and documentation of phone-based
activities between patients and their care teams, ensuring a
successful Care Management program for many healthcare practices,”
said Michael Earley, vice president of Business Development,
ChronicCareIQ.
- Data-driven patient engagement: Jointly with ELLKAY, a
leader in healthcare data and end-to-end systems connectivity,
patient support teams utilizing RingCentral Contact Center will
leverage incoming call-generated screen pops to quickly access
disparate patient data from the majority of external Electronic
Medical Records (EMRs) within a single-view window. Providers will
have the flexibility to customize the types of external data (i.e.
billing, PCP, appointment history) presented to representatives to
increase single call resolution and patient satisfaction levels.
“ELLKAY’s solution will enable efficient patient and provider
engagement for RingCentral clients by integrating with their EMR
and Practice Management system,” said Gurpreet Singh, vice
president of Interoperability Solutions at ELLKAY. “Our
interoperability platform enables seamless and scalable
bi-directional back-end connectivity for our partners with
disparate systems, while allowing them to focus on their core
business and improve patient care.”
For more information on RingCentral’s healthcare provider
capabilities, please visit:
https://www.ringcentral.com/providers.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP®) global platform. More
flexible and cost effective than legacy on-premises PBX and video
conferencing systems that it replaces, RingCentral® empowers modern
mobile and distributed workforces to communicate, collaborate, and
connect via any mode, any device, and any location. RingCentral
offers three key products in its portfolio including RingCentral
MVP™, a Unified Communications as a Service (UCaaS) platform
including team messaging, video meetings, and cloud phone system;
RingCentral Video®, the company’s video meetings solution with
team messaging that enables Smart Video Meetings™; and RingCentral
cloud Contact Center solutions. RingCentral’s open platform
integrates with leading third-party business applications and
enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has
offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral MVP, RingCentral Video,
RingCentral Contact Center, Smart Video Meetings, and the
RingCentral logo are trademarks of RingCentral, Inc.
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Jyotsna Grover jyotsna.grover@ringcentral.com (650) 513-8712
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