Alliants Secures Investment From Zendesk to Scale Digital Concierge Services Globally
24 March 2022 - 12:05AM
Business Wire
Alliants, the customer experience technology specialists, has
secured a minority stake investment from Zendesk, Inc. (NYSE: ZEN),
the global customer experience software company. With this
investment, Alliants will accelerate its delivery of high-touch
personalized service through messaging and conversational CRM
solutions built on Zendesk’s powerful platform, and enable the
world’s most revered brands to be more customer-centric with a
messaging-first approach.
“Today’s customer expects more than good service, they expect an
experience. This is becoming increasingly true whether you’re a
last mile delivery company or a six star eco resort,” said Tristan
Gadsby, CEO & founder, Alliants. “Our shared mission with
Zendesk is to put conversations at the heart of the customer
experience, and help companies fulfil their goals, just like we
have for Four Seasons Hotels and Resorts, Nobu Hospitality, DHL and
many other global brands synonymous with delivering exceptional
experiences.”
“Messaging is now the default way we communicate with our family
and friends, but messaging experiences with brands are often
uninspiring and can be unsatisfying,” said Adrian McDermott, chief
technology officer, Zendesk. “Alliants’ commitment to delivering
superior messaging solutions is closely aligned with our mission of
making it easier for companies and customers to create connections.
Together, Zendesk and Alliants will help our customers stay in
touch, better understand and more effectively serve their customers
in the way that’s most organic and convenient for them.”
Alliants’ existing Customer Experience Platform combines
lightweight customer messaging with concierge capabilities, which
enables contactless communication between businesses and their
customers effortlessly over hundreds of different messaging
channels. As a result of the investment, Alliants will more tightly
integrate with Zendesk, and develop a number of value added
solutions on top of Zendesk including messaging insights. Alliants
is also building a consulting practice alongside Zendesk to help
customers across all industries maximise the benefits from their
investments in customer experience technology.
“Zendesk will help us scale and transform customer experiences
in industries that have historically lagged the market in customer
engagement and messaging. It also reinforces our desire to be the
world’s leading customer experience company,” said Gadsby.
Four Seasons Hotels and Resorts was an early adopter of Alliants
and Zendesk’s technology to transform their digital guest
experience and launch their award-winning App and Chat services.
Every moment of a Four Seasons stay can now be seamlessly curated
in one place from start to finish using the app, from ordering an
in-room meal to requesting a morning newspaper, reserving a spa
treatment, booking once-in-a-lifetime adventures in the world’s
most captivating locales, arranging transport or securing a
hard-to-come-by dinner reservation - all while in contact with a
concierge on-call.
The Four Seasons Hotels’ Chat is built on Zendesk’s Sunshine
Conversations, a market leading API-based conversation platform
that enables businesses to leverage today’s most popular social
channels as well as a fully-customizable messaging widget and
directly interact and transact with customers.
About Alliants
Alliants has helped some of the world’s most respected luxury
hotel, travel and retail brands deliver exceptional customer
experiences. Founded in 2009, we have built industry-changing
technology solutions, including award winning mobile apps and chat
applications that transform the digital guest experience. Millions
of users around the globe use our technology as guests of the
world’s most luxurious hotels and brands.
About Zendesk
Zendesk is the customer experience software company that makes
it easy for companies and customers to create connections. Our
products power hundreds of thousands of brands and billions of
customer conversations around the world. By focusing on simplifying
complexity and increasing efficiency, Zendesk helps businesses move
fast and adapt to changing customer needs and expectations. Visit
www.zendesk.com.
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Alliants Katherine Doggrell Co-founder, NewDog PR
katherine@newdogpr.co.uk +33 6 42 75 45 95
Emily Newman Co-founder, NewDog PR emily@newdogpr.co.uk +44
(0)7771 686202
Zendesk Marissa Tree press@zendesk.com
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