New Threat Resolution Center revolutionizes
cyber support, dramatically lowering resolution time and getting
users back to using the mobile apps they love.
SAN FRANCISCO, July 30, 2024 /PRNewswire/ -- Appdome, the
experience leader in mobile defense, today announced its new Threat
Resolution Center, powered by GenAI. The new service enables mobile
support teams to instantly identify mobile threats, generate
context-specific resolution steps, and improve threat response for
all stakeholders. Appdome will be demonstrating the new GenAI
powered Threat Resolution Center live at the upcoming Black Hat
USA cybersecurity conference in
Las Vegas Aug. 7 and 8.
The scope, diversity, and sophistication of mobile threats are
exploding. This, combined with the proliferation of malware,
spyware and AI-based threats, means that the risk to mobile
identity, data and transactions is higher than ever. Legacy mobile
app security, anti-fraud and other products don't consider the user
experience. When mobile attacks happen, mobile end users are
typically locked out of their accounts and left confused,
frustrated, and flying blind. Likewise, understanding, and
troubleshooting mobile cyber-attacks and threats is complex, time
consuming and costly – for the mobile brand, enterprise and
user.
The new Appdome Threat Resolution Center leverages the power of
GenAI to provide real-time, context-specific, step-by-step guidance
for end users to resolve threats and attacks on mobile devices
quickly. This gives mobile support teams and end users the
information they need to get past any attack fast. It also shrinks
the mobile attack surface by speeding removal of mobile threats on
end user devices. Mobile support teams also realize a boost in
productivity by delivering faster mean time to resolution (MTTR)
and reducing overall cost of threat response for all end users.
"We've been evaluating LLMs and GenAI as part of the threat
response lifecycle since GenAI came on the scene," said
Tom Tovar, co-creator and CEO at
Appdome. "Threat Resolution Center leverages two new
innovations at Appdome – our new ThreatCode™ and Threat Resolution
Agent™ - with GenAI to quickly synthetize massive amounts of
unstructured data into step-by-step instructions that stop
cyberattacks, malware and other threats on mobile end user devices
fast."
Fraud, malware and other attacks, combined with limited attack
data and poor resolutions destroy the mobile experience. When
cyberattacks happen, fire-drills arise between cyber and support
teams. Triage, diagnosis and removing threats from mobile devices
is extremely complex, time-consuming and challenging due to the
immense diversity and dynamic nature of (a) mobile exploits, tools
and malware, (b) mobile devices, (c) mobile operating systems (OS),
(d) mobile networks and (e) other factors. To make matters worse,
many forms of malware can hide inside other mobile apps, and access
mobile apps via accessibility, custom keyboards and other settings.
What works to remove a threat on one mobile device, mobile OS and
network will not work for a different threat on a different mobile
device, mobile OS and network.
"The mobile ecosystem is diverse, with seemingly endless
permutations of apps, exploits, operating systems, and device
types. Detecting and removing threats and attacks can feel
impossibly difficult, let alone doing so with the user experience
in mind," said Katie Norton,
Research Manager, DevSecOps and Software Supply Chain Security at
IDC. "Appdome's ThreatCode and Threat Resolution Agent aim to
address this challenge by leveraging RAG-optimized GenAI,
automatically creating and chaining GenAI prompts to bring
threat-specific, context-aware instructions that seek to balance
quick threat resolution with a high-quality user experience."
How Appdome Threat Resolution Center Works
When an attack or threat is detected by an Appdome-protected
mobile app, the Appdome Defense Framework in a mobile app
dynamically generates a context-specific ThreatCode™. The
ThreatCode is encoded with detailed and specific data about the
threat, attack method, device, OS and other information, providing
the DNA of each attack on the mobile end user's device. Support,
engineering or cyber personnel at mobile brands and enterprises
enter the ThreatCode into Appdome's Threat Resolution Center where
Appdome's Threat Resolution Agent™ generates the GenAI-prompts
using retrieval augmented generation (RAG) to query and optimize
responses from GenAI for the attack. The resolution response
includes how to identify and understand the attack, how to find the
attack, and the step-by-step instructions to remediate or remove
the mobile threat on the end user's device, creating – for the
first time - true self-service threat response and real-time threat
resolution for mobile end users.
"Better threat resolution is critical to better brand loyalty
and the best end user experience," said Chris Roeckl, Chief Product Officer at Appdome.
"Legacy products get in the way of app experience, doing little
more than crashing the app with no data about the attack and no way
to help the user. Appdome, by comparison, puts the user first –
first by removing the engineering burden and now, by removing the
support burden from the cyber defense lifecycle."
Appdome will be demonstrating its new Threat Resolution Center
at the Black Hat Conference in Las Vegas Aug. 7-8, 2024 at booth #1350.
Learn more about Appdome Threat Resolution Center and schedule
your demo online.
About Appdome
Appdome is the experience leader in mobile defense. Our
award-winning, and patented, mobile defense platform uses AI-ML to
automate the work and complexity out of securing mobile businesses,
apps and users. With Appdome, mobile brands and enterprises enjoy a
single pane of glass to create Certified Secure™ mobile apps with
ease, eliminating multiple point products and SDKs, and unifying
mobile app security, anti-fraud, anti-bot, anti-malware, geo
compliance, social engineering and other defenses with real time
threat monitoring, mobile EDR, XDR, and IR for external-consumer
and internal-employee facing mobile apps. At 340+ mobile app
defense features and growing, Appdome provides the most
comprehensive and extensible mobile defense solution on the market.
The platform is fully automated out of the box using pre-built
plugins to the full DevOps, CI/CD and Enterprise automation and
support stack. Appdome also leads the market in user experience and
support, with its industry leading, in-app,
Threat-Events™ threat intelligence framework and GenAI powered
Threat Resolution Center™. These, combined with a host of
enterprise grade and compliance features built into the
platform, allow all stakeholders, including mobile
engineering, cyber teams, network security, DevOps, SecOps, IT,
UEM-MAM, mobile support teams, and mobile end
users to benefit from using Appdome. Appdome holds
several patents including U.S. Patents 9,934,017 B2, 10,310,870 B2,
10,606,582 B2, 11,243,748 B2 and 11,294,663 B2. Additional patents
pending.
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