ENGLEWOOD, Colo., Sept. 24, 2020 /PRNewswire/ -- Today, DISH
earned the J.D. Power award for being #1 in "Overall Customer
Satisfaction," making it the third year in a row DISH has earned
J.D. Power's national award in the "U.S. Residential Television
Service Provider Satisfaction Study." In addition, DISH is the most
awarded brand nationally for customer satisfaction with TV service
by J.D. Power.
"We are grateful to our customers for trusting us with their
business and for sharing their feedback," said Erik Carlson, DISH chief executive officer.
"For the third straight year, DISH has been recognized for our
efforts to exceed customer expectations. I want to thank all of our
team members — and customers — for making us number one three years
in a row."
"We have built our 'Tuned in to You' brand promise by listening
to our customers, advocating on their behalf and delivering a
premium entertainment experience," said Carlson. "This award
reflects the voice of thousands of customers. I want to thank our
in-home service technicians, our frontline customer agents and all
the personnel who support them. This recognition is a testament
that our focus on delivering the best technology, service and value
continues to resonate with customers and the DISH team. Caring for
customers is in our DNA."
In addition to earning #1 in "Overall Customer Satisfaction,"
DISH ranked #1 in four of the key study factors, including
"Performance and Reliability," "Cost of Service", "Billing and
Payment," and "Customer Service."
DISH continues to update its award-winning Hopper whole-home DVR
platform with innovative features, such as incorporating Google
Assistant technology into the DISH voice remote, a Google Nest
integration, and built-in apps, including Netflix, Amazon Prime,
YouTube, YouTube Kids and Pandora. DISH also offers more than
80,000 on-demand titles in addition to DISH Anywhere, which gives
customers streaming access to premium live, on-demand and recorded
content included with their service.
Over the past few years, DISH also has introduced customer
service features like "MyTech," an online appointment tool
available via the MyDISH app, where customers receive personalized
information about their service appointment, including the picture,
name and location of their DISH technician. The company also
expanded its home entertainment installation services available to
DISH customers, including TV mounting, audio and in-home wireless
network setup, cameras and smart-home devices.
About DISH
DISH Network Corporation is a connectivity
company. Since 1980, it has served as a disruptive force, driving
innovation and value on behalf of consumers. Through its
subsidiaries, the company provides television entertainment and
award-winning technology to millions of customers with its
satellite DISH TV and streaming SLING TV services. In 2020, the
company became a nationwide U.S. wireless carrier through the
acquisition of Boost Mobile. DISH continues to innovate in
wireless, building the nation's first cloud native, OpenRAN-based
5G broadband network. DISH Network Corporation (NASDAQ: DISH) is a
Fortune 250 company.
DISH received the highest score Nationally (tie) and in the
North Central, South, and West (tie) regions of the J.D. Power U.S.
Residential Television Service Provider Satisfaction Study.
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SOURCE DISH Network Corporation