Epicor(R) Unveils Latest App for Epicor Mobile Empowering Sales People to Meet Customer Requirements Faster and in the Field
14 October 2010 - 12:30AM
Marketwired
PERSPECTIVES -- Epicor Software Corporation (NASDAQ: EPIC), a
leading provider of enterprise business software solutions for the
midmarket and divisions of Global 1000 companies, today announced
the general availability of Epicor Mobile Sales Assistant, the
latest app to debut for the Epicor Mobile product line. Epicor
Mobile Sales Assistant is a comprehensive enterprise mobility
solution that provides complete sales and fulfillment workflow
processes, further aligning mobile devices with business operations
to achieve greater productivity and customer satisfaction in the
field.
Epicor Mobile Sales Assistant is uniquely designed for sales and
distribution field workers who require immediate visibility of
inventory, pricing, stock availability and customer-specific data
to effectively and efficiently fulfill customer orders while on the
road. Epicor Mobile Sales Assistant is fully integrated with Epicor
enterprise resource planning (ERP) solutions extending them to
mobile devices to assist higher customer satisfaction levels
through immediate actions on customer needs. Epicor customer
relationship management (CRM) data seamlessly flows
bi-directionally with the mobile device so users in the field can
instantly access detailed account information to maximize customer
orders and provide superior customer service.
"Epicor Mobile Sales Assistant is an exciting new addition to
the Epicor Mobile product line," said James Norwood, senior vice
president, worldwide product marketing for Epicor. "Mobile devices
are continuing to trend up as companies are viewing enterprise
mobility solutions as a viable means to maximize field staff
productivity and increase customer satisfaction. Epicor Mobile
Sales Assistant joins Epicor Mobile Field Service as a true
extension of the enterprise that synchronizes seamlessly with
Epicor ERP ensuring sales and service opportunities are not lost to
travel and customer needs are taken care of on-the-spot."
Architected for Efficient Field Sales and
Distribution
Epicor Mobile Sales Assistant goes beyond a simple mobile device
application. The industry-proven Microsoft® three-tier architecture
and database synchronization technologies deliver relevant
functions of ERP to the hands of field users with the reliability
and integrity users expect from a genuine Epicor solution. Epicor
Mobile Sales Assistant can operate with or without a connection to
Epicor ERP. The mobile device runs its own Microsoft SQL Server
Compact database, and once synchronized with the Mobile Server can
operate offline and stand-alone. When a connection is available,
product, price, and customer sales and data transactions
synchronize automatically between the mobile device and ERP system,
allowing field users to transact business wherever it happens,
regardless of location or connectivity.
Epicor Mobile solutions include mobile management, hardware and
services that ensure efficient deployments and adoption of the
solution, with the results of faster return on investment and low
total cost of ownership
Faster Order-to-Cash Cycle with Smarter
Workflow Processes
Using Epicor Mobile Sales Assistant, field workers can make
immediate business transactions from their mobile device at the
point of decision. In the field, users can accurately quote, order,
fulfill, invoice and accept payment for the goods and services they
sold, significantly shortening the order-to-cash cycle from days to
minutes. Directly tied to Epicor CRM, field associates can also
view pertinent customer account information such as replenishment
requirements and accurate product pricing, enabling users to
accurately restock merchandise and make adjustments to orders all
while on-site.
Albi Imports, a distributor and importer of contemporary and
stylish home, gift and kitchenware products, is leveraging Epicor
Mobile Sales Assistant to help sell their products to department,
specialist and independent stores throughout Australia. "Epicor
Mobile Sales Assistant is fully integrated with our backend
business system in real time so field reps know if they have
sufficient stock on hand to immediately fulfill customer
requirements," said Michael Granek, financial controller for Albi
Imports.
Increased Value-Added Activities with Mobile
Access to Supply Chain
Epicor Mobile Sales Assistant is a robust solution that captures
real-time visibility of inventory levels helping to significantly
reduce back orders while increasing sales and overall customer
satisfaction. The mobile solution delivers all of the features and
functionality required to view current stock and pricing
information to ensure customers are supplied with the product they
want and when they want it. Field associates can search inventory
immediately, enabling users to supply stock straight off the
delivery truck, or secure stock from other warehouses in the region
with cross-selling capabilities available all within the same
mobile app.
About Epicor Software Corporation
Epicor Software is a global leader delivering business software
solutions to the manufacturing, distribution, retail, hospitality
and services industries. With 20,000 customers in over 150
countries, Epicor provides integrated enterprise resource planning
(ERP), customer relationship management (CRM), supply chain
management (SCM) and enterprise retail software solutions that
enable companies to drive increased efficiency and improve
profitability. Founded in 1984, Epicor takes pride in more than 25
years of technology innovation delivering business solutions that
provide the scalability and flexibility businesses need to build
competitive advantage. Epicor provides a comprehensive range of
services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether
operating business on a local, regional or global scale. The
Company's worldwide headquarters are located in Irvine, California
with offices and affiliates around the world. For more information,
visit www.epicor.com.
Follow Epicor on Twitter: https://twitter.com/Epicor
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
Contact: Lisa Preuss Director, Public Relations Epicor Software
Corporation 949/585-4235 lpreuss@epicor.com Damon Wright Vice
President, Investor Relations Epicor Software Corporation
949/585-4509 dswright@epicor.com
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