Epicor(R) Announces ITSM 2010 and Epicor ITSM Business Intelligence
21 October 2010 - 12:30AM
Marketwired
Epicor Software Corporation (NASDAQ: EPIC), a leading provider of
enterprise business software solutions for the midmarket and
divisions of Global 1000 companies, today announced the release of
Epicor IT Service Management (ITSM) 2010 and an enhanced version of
Epicor ITSM Business Intelligence. Epicor ITSM is a powerful
structured solution that provides a robust set of service
management features supporting key IT processes and methodologies,
with Epicor ITSM Business Intelligence enabling IT departments to
seamlessly gather, analyze and share key reporting metrics.
"Today, IT departments are under increasing pressure to align IT
with strategic business initiatives, to improve performance and
provide cost transparency," said James Norwood, senior vice
president, worldwide product marketing for Epicor. "Epicor ITSM
2010 and Epicor ITSM Business Intelligence deliver even greater
flexibility and business insight with embedded dashboard technology
that empowers the IT organization through contextual analyses to
optimally manage key business objectives, while delivering top line
service levels to its customers."
Leveraging Leading Technology Platforms
Epicor ITSM makes comprehensive use of the latest technology from
Microsoft. The core application features a service-oriented
architecture (SOA) built using Microsoft Visual Studio .NET and the
Microsoft. NET Framework, the Epicor ITSM self-service portal uses
Microsoft SharePoint technologies, and Epicor ITSM Business
Intelligence uses Microsoft SQL Server Analysis Services and
Reporting Services. This enabling technology supports two new
productivity features in Epicor ITSM 2010, the new vertical side
bar, to provide rapid access to commonly used actions in context,
and the new drag and drop attachments function, which provides an
intuitive way to link external files to records in ITSM.
The latest release also offers bi-directional integration with
the award-winning Hitachi IT Operations Analyzer.
Enhanced KPIs and Embedded Dashboards Deliver
Greater Business Insight Epicor ITSM 2010 introduces powerful
new dashboard functionality embedded in the standard Epicor ITSM
application user interface. Dashboards come with advanced
administration functionality to provide maximum flexibility in
setting up charts and gauges based on ITSM data as well as external
data sources.
Using all the comprehensive data stored within Epicor ITSM,
Epicor ITSM Business Intelligence provides the IT team with
accurate, complete and clear information -- they will spend less
time finding performance data -- supporting faster, better-informed
decisions for a more productive IT operation.
The most significant enhancement within the latest Epicor ITSM
Business Intelligence release is the provision of key performance
indicators (KPI). Available within the service performance cube of
Epicor ITSM Business Intelligence, these KPIs offer Value, Goal,
Status, and Trend indicators, which deliver stronger visualization,
making trends easier to see and understand and virtually eliminates
inaccurate reporting caused by differences in actual service level
agreements (SLA) and historic reports.
Delivering Comprehensive IT Service
Management Epicor ITSM provides a robust set of service
management features that support key IT processes outlined by the
Information Technology Infrastructure Library (ITIL) version 2 and
version 3 and have been certified by Pink Elephant as ITIL
compatible for Incident management, Problem management, Change
management, Configuration management, and Service level management.
The latest release has successfully passed ITIL v3 assessment,
achieving PinkVERIFY™ status and has also achieved the Process
Compliance assessment under the ITIL Software Scheme (ISS).
The best practices of ITIL along with Epicor ITSM and related IT
Operations Management (ITOM) solutions provide IT departments not
just the opportunity to learn from the knowledge and experience of
people who have faced the same challenges, but the ability to
cost-effectively manage the strategic deployment of IT resources
and assets. The net result -- greater productivity, seamless change
management, and efficient IT service.
About Epicor Software Corporation Epicor
Software is a global leader delivering business software solutions
to the manufacturing, distribution, retail, hospitality and
services industries. With 20,000 customers in over 150 countries,
Epicor provides integrated enterprise resource planning (ERP),
customer relationship management (CRM), supply chain management
(SCM) and enterprise retail software solutions that enable
companies to drive increased efficiency and improve profitability.
Founded in 1984, Epicor takes pride in more than 25 years of
technology innovation delivering business solutions that provide
the scalability and flexibility businesses need to build
competitive advantage. Epicor provides a comprehensive range of
services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether
operating business on a local, regional or global scale. The
Company's worldwide headquarters are located in Irvine, California
with offices and affiliates around the world. For more information,
visit www.epicor.com.
Follow Epicor on Twitter: https://twitter.com/Epicor
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
Contacts: Lisa Preuss Director, Public Relations Epicor Software
Corporation 949/585-4235 lpreuss@epicor.com Damon Wright Vice
President, Investor Relations Epicor Software Corporation
949/585-4509 dswright@epicor.com
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