DENVER, June 9, 2020 /PRNewswire/ -- TTEC Holdings,
Inc. (NASDAQ: TTEC), a leading digital customer experience (CX)
technology and services company focused on the design,
implementation, and delivery of transformative solutions for many
of the world's most iconic and disruptive brands and government
agencies, has today announced the availability of virtual contact
center solutions in the Asia
Pacific and European regions.
TTEC's at-home solutions combines the quality management and
security of TTEC's brick-and-mortar contact center operations with
the speed, flexibility and the favorable cost structure of a
virtual contact center. The solution is now available in
the United States, Canada, Philippines and Greece and will be coming soon to Mexico, Australia, New
Zealand, the United Kingdom
and India.
As companies have implemented social distancing protocols to
prevent the spread of COVID-19, effective technologies and
processes for an at-home workforce has become critical to business
resiliency. TTEC's at-home platform, which has been developed and
refined over the last 12 years, enables organizations to:
- Rapidly hire and train virtual contact center employees in as
little as 72 hours
- Ensure compliance with robust security standards
- Have a full suite of software solutions enabling agents to be
more productive with gamified learning, collaboration tools, and
performance management
"The work-from-home concept was put to the test during the
COVID-19 outbreak and it has proven to be an attractive model for
nearly every industry," says TTEC Chief Revenue Officer
Judi Hand. "Our at-home programs
match or outperform brick-and-mortar operations in addition to
offering extra benefits such as flexibility and business
continuity."
A Fortune 50 technology company customer stated: "My company
moved to remote work and there have been zero problems with
anything TTEC-related, across the board. We went from a couple of
thousand people in the office to a couple of thousand people on the
VPN in one day. I expected a lot of problems and failures, and
there have been a few."
Nearly 80% of TTEC's 50K+ employees are working from home,
demonstrating the effectiveness of TTEC's at-home technologies at
scale. TTEC has also grown its active applicant pool for its
at-home positions to over 55K
candidates with thousands of open jobs still available around
the world for new associates and contact tracers.
In addition to its leadership providing at-home technologies to
leading brands around the world, TTEC has also been recognized by
FlexJobs as a top employer for remote jobs for six years in a
row.
ABOUT TTEC
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer
experience technology and services company focused on the design,
implementation and delivery of transformative customer experience
for many of the world's most iconic and disruptive brands. The
Company delivers outcome-based customer engagement solutions
through TTEC Digital, its digital consultancy that designs and
builds human centric, tech-enabled, insight-driven customer
experience solutions for clients and TTEC Engage, its delivery
center of excellence, that operates customer acquisition, care,
fraud prevention and detection, and content moderation services.
Founded in 1982, the Company's 48,700 employees operate on six
continents across the globe and live by a set of customer-focused
values that guide relationships with clients, their customers, and
each other. To learn more about how TTEC is bringing humanity to
the customer experience, visit www.ttec.com
FORWARD-LOOKING STATEMENTS
This earnings release contains forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995. These statements are based on the current beliefs and
expectations of TTEC Holding, Inc.'s management and are subject to
significant risks and uncertainties. Specifically, we would like
for you to focus on risks related to our strategy execution, our
ability to innovate and introduce technologies that are
sufficiently disruptive to allow us to maintain and grow our market
share, cybersecurity risk, risks specific to pandemic impact and
our ability to respond, risks related to our geographic
concentration and risks inherent to our equity structure. Actual
results may differ from what is expressed in the forward-looking
statements. Risk Factors that could cause TTEC's results to differ
materially from those described in the forward-looking statements
can be found in TTEC's Annual Report on Form 10-K for the year
ended December 31, 2019, and
subsequent filings which have been filed with the U.S. Securities
and Exchange Commission (the "SEC") and are available on TTEC's
website www.ttec.com, and on the SEC's public website at
www.sec.gov. TTEC Holdings, Inc. does not undertake to update any
forward-looking statements.
Contact:
Liesl Perez
liesl.perez@ttec.com
303.551.1417
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SOURCE TTEC Holdings, Inc.