Top Companies for Customer Satisfaction -- Journal Report
17 February 2021 - 3:57AM
Dow Jones News
International Business Machines Corp. is No. 1 for customer
satisfaction among companies in the latest Management Top 250
ranking, followed by Caterpillar Inc. and Agilent Technologies
Inc.
The annual Management Top 250 ranking, developed by the Drucker
Institute, measures corporate effectiveness by examining
performance in five categories: customer satisfaction, employee
engagement and development, innovation, social responsibility and
financial strength.
IBM ranks third overall and posted the biggest increase in
overall score for any company in the Management Top 250.
Caterpillar is ranked No. 32 overall, and Agilent is No. 53. In
addition to IBM, two other companies in the top 10 overall also
made the top 10 for customer satisfaction -- Procter & Gamble
Co., No. 8 overall, and Cisco Systems Inc., No. 6 overall.
Cisco is also in the top 10 for social responsibility and
financial strength, IBM is in the top 10 for innovation as well as
customer satisfaction, and Accenture PLC made the top 10 for both
customer satisfaction and social responsibility.
In the coming weeks we'll take a look at the leaders in the
other ranking categories and the companies whose scores improved
the most from the previous year in each category. You can explore
the full, detailed rankings here, and a list of the Management Top
250 all-stars, companies that excelled in all five categories,
here.
-- Gerard Yates
(END) Dow Jones Newswires
February 16, 2021 11:42 ET (16:42 GMT)
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