Customer
adoption grows rapidly as availability expands to new markets
worldwide
Avaya (NYSE: AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, announced today that its
Avaya Cloud Office™ by RingCentral® UCaaS solution has been named a
2020 Communications Solutions Products of the Year Award winner by
TMCNet. The award honors exceptional products and services that
facilitate voice, data and video communications that were brought
to market or greatly improved upon in the last twelve months.
Unified communications delivered via a single cloud-based
platform is increasingly important for organizations embracing
digital transformation. By enabling voice calls, team messaging,
meetings, conferencing and file sharing in a single solution, Avaya
Cloud Office reduces cost and complexity while empowering
workforces to call, meet and message across any device from
wherever they are.
“Avaya Cloud Office continues to be an important pillar in a
meaningful number of our customers’ digital transformation
strategies,” said Dennis Kozak, SVP, Business Transformation,
Avaya. “The solution helps customers go beyond voice communications
to a world where multi-touchpoint collaboration brings
unprecedented productivity to users and responsiveness to
customers. Avaya Cloud Office delivers advanced communications
features in a flexible and reliable package that meets increasingly
varied business needs.“
The Art Institutes, a system of private schools throughout the
United States, selected Avaya Cloud Office to support 700 users
across its eight campuses. In a five-year ACO agreement, Avaya is
helping the Art Institutes manage their multi-location national
communications needs with more flexibility, functionality and
centralized operations. “The Art Institutes prides itself on
helping our students take their hard work from passionately
creative to creative professionals and it’s important that we
partner with companies that have the same passions as us,” said
Paul Geidel, Telecom Manager, The Art Institutes. “With trust and
confidence, we’ve worked with Avaya for over two years, so when we
needed to better manage our national communications requirements
across locations we knew who to turn to. Avaya Cloud Office helps
allow us to have more flexibility, functionality and centralized
operations to best serve our customers.”
Founded in 1996, Connex is a leading-edge solutions provider,
and part of the Malar group of companies. With multiple offices
across North America, they service approximately 150,000 users of
which over 75,000 are contact center agents. “We needed to
modernize our existing platform and integrate with mission critical
third-party applications to help maintain fluidity across systems,”
said Peter Manickavasagar, Chief Operating Officer, Connex. “We
evaluated multiple platforms, and conducted a small PoC between
Microsoft Teams and Avaya Cloud Office. Avaya Cloud Office came on
top of this evaluation, some of the driving factors were: ease of
use, ease of deployment, out of the box integration to apps like
Salesforce, reporting/analytics and small contact center feature.
We’re excited to strengthen our partnership with Avaya and continue
to propose modern Avaya technology to our existing and future
customers.”
ABM is a global professional services firm in Australia who
after implementing Avaya Cloud Office for a smaller group, added
more users to the ACO platform and 1300 toll free number for their
clients to reach them. ABM needed a reliable and flexible
communications in order to serve clients such as Coca Cola to
deliver on-site calibration and maintenance of 450 assets across 2
processing facilities. For another client, ABM engineers are on
site 1-2 days a week all year where they maintain 2,500 assets.
These off-site engineers are mobile and need seamless
communications across the business. “ABM is a leader in our
industry, and we chose Avaya of their leadership role in being an
innovator,” comments Jay Parker, CEO at ABM.
Avaya recently announced the global expansion and general
availability of Avaya Cloud Office in Austria, Belgium, Germany,
Italy, and Spain. With the addition of these five new countries,
Avaya Cloud Office has expanded its global market presence to 12
countries since its U.S. launch in March, with additional markets
planned for 2021.
Additional Resources
- Find out more about Avaya Cloud Office by RingCentral
- Learn how to engage with your customers when face to face isn’t
an option
- Check out what's driving trends in UCaaS
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com
About TMC
Through education, industry news, live events and social
influence, global buyers rely on TMC’s content-driven marketplaces
to make purchase decisions and navigate markets. As a result,
leading technology vendors turn to TMC for unparalleled branding,
thought leadership and lead generation opportunities. Our in-person
and online events deliver unmatched visibility and sales prospects
for all percipients. Through our custom lead generation programs,
we provide clients with an ongoing stream of leads that turn into
sales opportunities and build databases. Additionally, we bolster
brand reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a 360
degree marketing solution, we offer comprehensive event and road
show management services and custom content creation with expertly
ghost-crafted blogs, press releases, articles and marketing
collateral to help with SEO, branding, and overall marketing
efforts. For more information about TMC and to learn how we can
help you reach your marketing goals, please visit www.tmcnet.com
and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
For more information about TMC, visit www.tmcnet.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Source: Avaya Newsroom
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For Media Inquiries: Alex Alias alalias@avaya.com
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