Avaya Master Class at Collision 2021 Can Enable Businesses to Move at the Speed of Their Customers
20 April 2021 - 10:00PM
Business Wire
“Fastest growing technology conference” will
highlight Avaya OneCloud™ innovation
Avaya (NYSE:AVYA), a global leader in solutions to enhance and
simplify communications and collaboration, is providing Collision
2021 conference attendees with insights and expertise that will
enable them to better understand the “everything customer,” and how
they can tap into new cloud-based AI technology to compose their
business value around every customer to make each one feel like
their favorite.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20210420005440/en/
Today’s everything customer wants to consume products and
services on-demand, and delivering their expected experience has
never been more critical for businesses. Recent Avaya research
indicates that control has shifted from the business to the
consumer, identifying that several bad experiences can cost
businesses 60 percent of their customers, and 1 out of 5 consumers
will walk away from a business after a single bad interaction.
Almost 75 percent tell their friends and families about their
business experiences and 1 out of 4 post reviews about bad business
experiences – while half of consumers consult these reviews before
dealing with a business.
Consumer experience expectations have surpassed the speed at
which many businesses can innovate because they are trapped by
monolithic applications which have become too complex to manage or
change. Businesses must transition from “one size fits all”
customer contact services to platforms that are designed to adapt
and move at the speed of their customers.
At Collision 2021 on Wednesday, April 21st at 1:30pm ET, Avaya
experts will demonstrate how progressive businesses are using new
Avaya OneCloud technology to leverage the benefits of the API
economy to employ pace-layered innovation. When combined with new
AI capabilities, this enables the ability to compose experiences
that customers want and even enable customers to “self-compose”
their experiences – delivering these experiences in the moment –
and even before they realize they want them.
“The reality is that in the future, traditional customer service
will not suffice,” said Anthony Bartolo, Executive Vice President
and Chief Product Officer, Avaya. “It’s no longer about just
addressing all the communication channels – it’s about staging and
orchestrating customer engagement that is memorable, personal and
delivered both in-the-moment and over time. Going forward,
businesses will be competing not just on service quality, but for
each customer’s time and attention.”
Avaya OneCloud™ is an AI-powered experience platform that
enables businesses to combine cloud-based building blocks to form
packaged capabilities that enable applications to support an
‘always-on’ business posture to keep customers connected,
orchestrate their journey, align business resources, and leverage
interactions and data to better understand and create the right
experiences for each customer. Avaya OneCloud uniquely enables a
Total Experience focus – working across the customer experience
(CX), employee experience (EX), user experience (UX) and
multiexperience (MX).
Called “North America’s fastest growing technology conference”
by Inc. magazine, Collision 2021 conference runs April 20 to 22 and
highlights topics touching industries globally, divided between key
content themes: Business Development, Commerce, Marketing &
Media, Developers & Data, Lifestyle, and Society.
Additional Resources
- Register for Avaya’s Masterclass, How to Create Customer
Experience That Matter, here.
- Check out our blog, Customers Are Not In the Supply Chain; They
ARE the Supply Chain.
- Request a free Avaya workshop on how to Elevate Inbound and
Outbound Interactions with Your Customers.
- Learn how Avaya OneCloud™ CPaaS solutions can help you build
the experience you want for your customers.
About Avaya
Businesses are built by the experiences they provide, and
everyday millions of those experiences are delivered by Avaya
Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the
future of work, with innovation and partnerships that deliver
game-changing business benefits. Our cloud communications solutions
and multi-cloud application ecosystem power personalized,
intelligent, and effortless customer and employee experiences to
help achieve strategic ambitions and desired outcomes. Together, we
are committed to help grow your business by delivering Experiences
that Matter. Learn more at http://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
All trademarks identified by ®, TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. All
other trademarks are the property of their respective owners.
Source: Avaya Newsroom
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210420005440/en/
For Media Inquiries: Alex Alias alalias@avaya.com
Avaya (NYSE:AVYA)
Historical Stock Chart
From Apr 2024 to May 2024
Avaya (NYSE:AVYA)
Historical Stock Chart
From May 2023 to May 2024