8X8 Launches ContactNow: a New Contact Center Solution for Teams
22 March 2017 - 11:15PM
Business Wire
Solution enhances customer experiences for
informal and non-traditional contact centers
8x8, Inc. (NASDAQ:EGHT), the world’s first Communications Cloud,
today announced 8x8 ContactNow™, an intelligent, scalable and
easy-to-use cloud contact center solution for teams. ContactNow
expands upon the company’s cloud contact center portfolio to
include a solution for teams, such as sales, marketing, human
resources, recruiting and help desks that regularly interact with
internal and external customers. The new solution offers companies
complete flexibility with pay-as-you-go as well as monthly pricing
models. 8x8 ContactNow enables teams to be more efficient and
productive by providing advanced contact center capabilities for
improved customer engagement, all at an affordable cost.
“8x8 ContactNow is a rich and easy to use solution for teams
where such functionality was not previously cost effective. In
fact, the disruptive pay-as-you-go cost model should be
‘prove-as-you-go’ as it proves its value before the customer gets
to the next tier,” said Nancy Jamison, Principal Analyst in Digital
Transformation at Frost & Sullivan.
“At Solve-It Companies we design, manufacture and distribute
quality products that meet the specific needs of our customers.
Many employees across our company are responsible for providing the
best customer experience and supporting sales efforts,” said
Alfredo J. Rayos, Operations Administrator, Solve-It Companies,
LLC. “8x8 ContactNow is easy to set up and powerfully transforms
the way we handle both inbound and outbound customer interactions.
Calls are now intelligently routed to the correct teams with rich
reporting and analytics, which allows employees to deliver a higher
level of service and increase orders.”
8x8 ContactNow
Capabilities
8x8 ContactNow enables companies to get a contact center up and
running in minutes. It offers a flexible pay-as-you-go model along
with monthly recurring plans, and is easily scalable and
customizable through self-service configuration. This allows
companies to scale up or down by adding agents on the fly and
expanding their business based on customer demand.
Additional features of 8x8 ContactNow include:
- A no-compromises inbound calling
solution for smaller contact centers.
- Powerful outbound campaign management
that improves call completion KPIs.
- Predictive outbound dialing, which
increases productivity by replacing manual dialing.
- Quick and powerful customer engagement
tools that dynamically route customer calls with an easy to use
“drag & drop” visual IVR tool.
- A web based user interface with instant
configuration and easy administration.
- Call monitoring and recording that
improves agent quality and performance, while also enhancing
employee productivity.
- Robust run-time reporting to improve
agent performance and gain critical employee and business
insights.
- An iPad monitoring app that allows
managers to access real-time information while in the office or
away on business.
“Customer satisfaction is core to every successful business, and
this requires some form of contact center capability. The
challenge, however, is that companies with informal and
non-traditional contact centers have been underserved and ill
equipped to fulfill this promise,” said Darren Hakeman, senior vice
president of product & strategy at 8x8. “8x8 ContactNow
delivers the power of contact center solutions with the simplicity,
ease of use and affordability that modern teams expect. ContactNow
is designed for teams with growing needs to better serve both
internal and external customers, helping them improve the overall
customer experience while also enhancing productivity.”
8x8 ContactNow will be available in April 2017 in three editions
with pay-as-you-go as well as monthly recurring pricing plans.
Pricing for the Standard pay-as-you-go edition starts at no cost
with 4₵ per minute, while the Pro and Ultimate editions have a
monthly recurring per agent charge of $50 and $75 and include 2,000
to 5,000 bundled minutes respectively per agent each month, with
additional time costing as low as 2₵ per minute.
To learn more about the benefits of 8x8 ContactNow as well as
the 8x8 Communications Cloud, visit the 8x8 Booth #1819 at
Enterprise Connect in Orlando, Florida, at the Gaylord Palms Resort
& Conference Center, March 27-30, 2017.
8x8 Contact Center
Portfolio
The 8x8 suite of award-winning, omni-channel cloud contact
center solutions, including 8x8 Virtual Contact Center™ and 8x8
ContactNow, gives organizations the ease of use, flexibility, and
scalability required to better serve customers in a new and more
efficient way. 8x8 provides companies of all sizes with a complete
range of contact center capabilities, including analytics, quality
management, workforce management, outbound dialing integrated with
advanced unified communications and collaboration services to
increase agent productivity while enhancing the overall customer
experience.
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the world's first Communications
Cloud. 8x8 easily and seamlessly connects employees, customers and
applications to improve business performance for organizations
anywhere in the world. For additional information, visit
www.8x8.com, or connect with 8x8 on LinkedIn, Twitter, Google+ and
Facebook.
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8x8, Inc.John Sun, 408-692-7054john.sun@8x8.comorInkHouse for
8x8Tracey Workman, 781-366-17898x8@inkhouse.com
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