8x8 XCaaS Sets New Industry Standard for Reliability; Delivers First Financially-Backed, Platform-wide 99.999% Global SLA Across Both UCaaS and CCaaS
11 August 2021 - 10:55PM
Business Wire
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform, today announced the first
financially-backed, platform-wide 99.999 percent global uptime SLA
across an integrated cloud UCaaS and CCaaS solution, setting a new
industry benchmark for cloud communications reliability. 8x8 XCaaS
(eXperience Communications as a Service), which is built on the
resilient, secure and compliant 8x8 eXperience Communications
Platform, now offers an enhanced uptime guarantee for organizations
requiring the highest levels of reliability across distributed
offices and workforce.
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8x8 XCaaS Sets New Industry Standard for
Reliability; Delivers First Financially-Backed, Platform-wide
99.999% Global SLA Across Both UCaaS and CCaaS (Graphic: Business
Wire)
"Guaranteeing our more than 3,500 distributed employees and over
700 offices in the U.S. are always connected is paramount in
maintaining the everyday high level of service our clients expect,"
said Mobashir Ahmed, IT Manager at the Loya Insurance Group. "The
8x8 XCaaS platform-wide uptime SLA gives us peace of mind by
providing us the quality of service and reliability we require to
allow our employees and contact center agents to stay productive
and enhance customer experience."
Operating a geographically-redundant cloud infrastructure
spanning 35 regions worldwide, 8x8 delivers high quality and
reliable global connectivity for superior business resilience and
data residency adherence. 8x8’s state-of-the-art architecture and
patented Global Reach™ routing technology delivers the top-level
service reliability and assurance guarantees that organizations
require for operational success. Highlights include:
- Four levels of redundancy at the infrastructure, platform,
data, and geographic layers.
- Patented Global Reach™ routing technology provides high
availability and superior voice and video quality across the
globe.
- Connectivity with over 40 top-tier Public Switched Telephone
Network (PSTN) carriers around the world for optimal voice quality,
coverage, and redundancy, delivering full PSTN replacement services
and global calling plans in 43 countries.
- 35 redundant, cloud-agnostic regions providing high
availability active-active service delivery and global
coverage.
- Real-time metrics and 24x7 observability with two redundant
Network Operations Centers in the U.S. and EU.
- Transparent, public site providing detailed current status for
monitoring the latest network and service conditions.
“Now more than ever, organizations recognize that employee
communications and contact center uptime and reliability is
critical for success, especially as they shift to a hybrid
workforce,” said Zeus Kerravala, Founder and Principal Analyst at
ZK Research. “They expect the highest levels of service, and the
8x8 XCaaS global SLA across both employee communications and
contact center provides organizations with a single point of
accountability and confidence.”
8x8 XCaaS is a single-vendor cloud solution for both employee
and customer engagement, and includes fully integrated contact
center, voice, video meetings, team chat and CPaaS APIs and
embeddable apps.
“Global organizations driving hybrid workforce initiatives
recognize the critical importance of maximizing productivity and
responsiveness while also ensuring operational resilience,” said
Dejan Deklich, Chief Product Officer at 8x8, Inc. “Offering a
99.999 percent uptime SLA across both UCaaS and CCaaS is a major
industry achievement that raises the bar for cloud communications.
It is only made possible because 8x8 XCaaS is built on a
single-vendor, integrated technology platform, which enables
organizations around the world to focus on driving their business
forward by exceeding their employee communications and customer
engagement objectives.”
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of 8x8
XCaaS, an integrated contact center, voice communications, video,
chat and API solution built on one global cloud communications
platform. 8x8 is powering all employees globally to connect
individuals and teams so they can collaborate faster and work
smarter. Real-time business analytics and intelligence provide
businesses unique insights across all interactions and channels so
they can delight end-customers and accelerate their business. For
additional information, visit www.8x8.com, or follow 8x8 on
LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210811005294/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: investor.relations@8x8.com
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