Medallia Completes Acquisition of Video Feedback Platform, LivingLens
21 February 2020 - 12:00AM
Business Wire
Combination Delivers Rich Visual Insights,
Emotion, Sentiment Analysis to Drive Continuous Experience
Improvements, Loyalty and Revenue
Medallia, Inc. (NYSE: MDLA), the global leader in experience
management, today announced it has completed the acquisition of
Liverpool-based video feedback platform provider, LivingLens.
The addition of LivingLens will add rich customer insights to
the signals Medallia Experience Cloud already collects and analyzes
for actionable customer and employee experience. Today’s businesses
want to deliver exceptional experiences. With LivingLens, employees
across all verticals can tap into powerful emotional insights that
inspire empathy and action.
“The acquisition of LivingLens super charges our position as a
leading experience management cloud platform company and will
provide brands with the ability to capture and analyze video and
voice. Emotion and sentiment provide powerful insights into
customer and employee feedback. These critical signals bring
organizations closer to a complete understanding of their customers
and employees wants and needs,” said Leslie Stretch, chief
executive officer at Medallia.
Founded in 2013, the video feedback platform company was created
to humanize feedback by bringing the voice of the employee and
customer to life to spur business transformation.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, digital and IoT interactions and applies proprietary AI
technology to reveal personalized and predictive insights that can
drive action with tremendous business results. Using Medallia
Experience Cloud, customers can reduce churn, turn detractors into
promoters and buyers, and create in-the-moment cross-sell and
up-sell opportunities, providing clear and potent returns on
investment.
www.medallia.com
© 2020 Medallia, Inc. All rights reserved. Medallia®, the
Medallia logo, and the names and marks associated with Medallia’s
products are trademarks of Medallia. All other trademarks are the
property of their respective owners.
About LivingLens
LivingLens helps the world’s best brands, insight specialists
and technology providers work with video feedback at scale by
analyzing the data contained within speech, sentiment, emotion and
objects. The LivingLens video intelligence platform automatically
extracts insights and identifies key themes that navigate to
meaningful content quickly, facilitating powerful stories to
inspire action and drive change within organizations. LivingLens
was founded in 2014 in Liverpool, and has offices in London, New
York and Toronto. For more information visit LivingLens.tv
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