Shake Shack Names Stephanie Sentell as Chief Operations Officer
17 June 2024 - 9:30PM
Business Wire
Sentell Brings Proven Leadership, Operational
Innovation and Strong P&L Experience to the Company
Shake Shack Inc. (“Shake Shack” or the “Company”) (NYSE:
SHAK) today announced that it has appointed Stephanie Sentell to
the role of Chief Operations Officer, effective July 1, 2024.
Stephanie is a seasoned restaurant executive and most recently
served as Senior Vice President of Company Operations at Inspire
Brands, where she oversaw the operations of more than 1,100
company-owned Arby’s restaurants and led 22,000 restaurant team
members across the United States.
“I have known Stephanie for more than 10 years and she is one of
the most dynamic and compassionate leaders that I have ever worked
with,” said Rob Lynch, CEO of Shake Shack. “She brings a wealth of
operational experience and has consistently improved margins and
enhanced operational efficiencies across brands, channels, and
formats, including drive-thru, with a data driven approach that
will further improve and optimize the way we operate our Shacks.
Stephanie has the passion and strong leadership skills to build
upon the principles of Enlightened Hospitality – she knows how to
develop great teams, how to solve complex problems, and has an
accountability mindset that will guide our teams into a bright
future. I couldn’t be more excited to welcome her aboard.”
As a skilled executive with 23 years of experience in the
restaurant industry, Stephanie has an impressive track record of
driving profitability, managing high-performance teams, and
spearheading operational innovations. Stephanie has spent over 11
years at Inspire Brands and Arby’s, most recently as SVP of Company
Operations, managing a $1.5 billion business. Earlier in her
career, Stephanie spent over 11 years at Dairy Queen as the
Director of Marketing and a franchise owner.
“Shake Shack is an incredible company that places its team
members, guest experience, and hospitality at the forefront of all
decisions. I’m thrilled to join Shake Shack at a time when the
brand is positioned for considerable growth opportunities across
multiple verticals,” said Stephanie Sentell. “I look forward to
partnering with an amazing team of leaders who have already built a
successful foundation and collaborating on key opportunities to
win."
As Shake Shack’s new Chief Operations Officer, Stephanie will
oversee all company-operated domestic Shacks, including over 12,000
team members. She will report to Rob Lynch, Shake Shack’s CEO and
work closely with the current senior executive leadership team.
About Shake Shack Shake
Shack serves elevated versions of American classics using only the
best ingredients. It’s known for its delicious made-to-order Angus
beef burgers, crispy chicken, hand-spun milkshakes, house-made
lemonades, beer, wine, and more. With its high-quality food at a
great value, warm hospitality, and a commitment to crafting
uplifting experiences, Shake Shack quickly became a cult-brand with
widespread appeal. Shake Shack’s purpose is to Stand For Something
Good®, from its premium ingredients and employee development, to
its inspiring designs and deep community investment. Since the
original Shack opened in 2004 in NYC’s Madison Square Park, the
Company has expanded to over 530 locations system-wide, including
over 340 in 33 U.S. States and the District of Columbia, and 190
international locations across London, Hong Kong, Shanghai,
Singapore, Mexico City, Istanbul, Dubai, Tokyo, Seoul and more.
Skip the line with the Shack App, a mobile ordering app
that lets you save time by ordering ahead! Guests can select their
location, pick their food, choose a pickup time and their meal will
be cooked-to-order and timed to arrival. Available on iOS and
Android.
Learn more: shakeshack.com | IG: @shakeshack | X: @shakeshack |
facebook.com/shakeshack
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version on businesswire.com: https://www.businesswire.com/news/home/20240617340452/en/
Media: Meg Davis, Shake Shack
mcastranova@shakeshack.com
Investor Relations: Melissa Calandruccio, ICR Michelle
Michalski, ICR (844) SHACK-04 (844-742-2504)
investor@shakeshack.com
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