Q3 2017 State of Mobile Device Performance and Health Report
Finds Android Device Failure Rate (30 Percent) Is Nearly Double
That of iOS Devices (16 Percent)
ATLANTA and LONDON, Nov. 30,
2017 /PRNewswire/ -- Each quarter, mobile experts
compare the features and performance of iOS and Android
smartphones. In the third quarter of 2017, Apple's iPhones came out
victorious in the battle, with the Android device failure rate (30
percent) being nearly double that of the iOS device failure rate
(16 percent), according to the Q3 2017 State of Mobile Device
Performance and Health report released by Blancco Technology Group
(LON: BLTG).
Interestingly, both Android and iOS devices have seen their
failure rates increase quarter-over-quarter. In Q2 2017, for
example, the failure rate for iOS devices worldwide was 12 percent.
This has since increased to 16 percent in Q3 2017. Android devices
have experienced a similar struggle, with the failure rate
worldwide jumping from 25 percent in Q2 2017 to 30 percent in Q3
2017.
Key highlights from the Q3 2017 trend report include:
- The iPhone 6, iPhone 6S and iPhone 7 Plus models are plagued
by high failure rates. In Q3 2017, the iPhone 6 had the highest
failure rate (26 percent), followed by the iPhone 6S (11 percent)
and the iPhone 7 Plus (9 percent).
- Samsung, Xiaomi and LG smartphones struggle with performance
issues and failures. In Q3 2017, Samsung was the Android
manufacturer with the highest failure rate (53 percent). Meanwhile,
Xiaomi and LG emerged in the list of Android manufacturers with
high failure rates, at 4 percent and 2 percent respectively.
- WiFi, receiver and Bluetooth problems cause frequent lags on
iOS devices. Based on our Q3 2017 diagnostics data, WiFi
accounted for 3 percent of the performance issues worldwide on iOS
devices, followed by the receiver (2 percent) and Bluetooth (2
percent).
- Battery charge and carrier signal issues frustrate Android
smartphone users. In Q3 2017, battery charge ranked as the
fourth most common performance issue (5 percent) on Android
smartphones worldwide. Meanwhile, the carrier signal also ranked
high on the list of performance issues worldwide, at 6
percent.
- iOS apps crash seven times more frequently than Android
apps. In Q3 2017, iOS apps crashed at a rate of 57 percent.
This is significantly higher than the rate at which Android apps
crashed (8 percent).
- Rooting is commonplace among Android users, while iOS
jailbreaking is on the decline. According to our Q3 2017 data,
Android users are more inclined to root their devices than iOS
users are to jailbreak their iPhones. In fact, the rate of
jailbroken devices worldwide was only 0.038 percent, which is
considerably lower than the rate of rooted Android devices (0.99
percent).
In September 2017, Apple unveiled
its newest iPhone models – the iPhone 8, iPhone 8 Plus and iPhone
X. These models have been lauded by mobile industry experts and
have received significant interest and sales from users already.
"Apple has always tried to offer the best quality and reliability
with its iPhones," said Russ Ernst,
VP of Product Management, Blancco Technology Group. "There's no
doubt that Apple will continue to innovate with these newest
models. But with drastic design changes and the introduction of new
technology features, such as the facial recognition feature on the
iPhone X, there may be some challenges and performance issues that
will arise. If and when these occur, accurately diagnosing and
resolving those issues will be key to improving the user experience
and customer satisfaction."
About Blancco Technology Group
Blancco Technology
Group (AIM: BLTG) is the de facto standard in data erasure and
mobile device diagnostics. The Blancco Data Eraser solutions
provide thousands of organizations with an absolute line of defense
against costly security breaches, as well as verification of
regulatory compliance through a 100% tamper-proof audit trail. Our
data erasure solutions have been tested, certified, approved and
recommended by 18 governing bodies around the world. No other
security firm can boast this level of compliance with the most
rigorous requirements set by government agencies, legal authorities
and independent testing laboratories.
The Blancco Mobile Diagnostics solutions enable mobile network
operators, retailers and insurers to easily, quickly and accurately
identify and resolve performance issues on their customers' mobile
devices. As a result, mobile service providers can spend less time
dealing with technical issues and, in turn, reduce the quantity of
NTF returns, save on operational costs and increase customer
satisfaction.
For more information, visit our website at www.blancco.com.
Media Contacts:
SHIFT Communications for Blancco
Technology Group (US)
David Heffernan, Account
Director
T: (617) 779-1839
E: blancco@shiftcomm.com
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account
Manager
T: 44 (0) 20 8971 6427
E: blancco@saycomms.co.uk
Blancco Technology Group
Ragini Bhalla, Senior Director of
Global Communications
E: ragini.bhalla@blancco.com
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