Eckoh PLC Eckoh wins new contract via Capita worth £1.4m (0711U)
10 July 2018 - 4:00PM
UK Regulatory
TIDMECK
RNS Number : 0711U
Eckoh PLC
10 July 2018
10 July 2018
Eckoh plc
("Eckoh" or the "Group")
Eckoh wins new contract through Capita partnership worth
GBP1.4m
Eckoh (AIM: ECK), the global provider of secure payment products
and customer contact solutions, announces a new contract win with
its UK channel partner, Capita Customer Management ("Capita").
This is Eckoh's fifth significant contract win through the
Capita channel since the partnership was created in 2013.
The three-and-a-half-year contract has a minimum value of
GBP1.4m and will see Eckoh provide a broad customer engagement and
secure payments solution to a Capita client in the public
sector.
Eckoh will deliver the solution using the innovative Eckoh
Experience Portal ("EXP"); its upgraded technology platform for
delivering Omni-Channel services acquired through the addition of
Klick2Contact to the Group in 2016, alongside its existing
capability that includes secure payment products and market-leading
customer engagement solutions. EXP will enable consumers to
interact through any engagement channel including voice, email,
webchat, social media and chatbot, and then switch seamlessly
between channels. The inclusion of Eckoh's patented secure payment
products means the portal can meet all of the requirements for
today's contact centres.
Eckoh's solution will enable consumers to become more
self-sufficient and benefit from a better customer experience,
based on a broader range of digital engagement. This will drive
efficiency for Capita's client by reducing agent involvement on
more straightforward enquiries, which will reduce call abandonment,
raise revenue collection and increase customer satisfaction.
The solution is expected to go live by the end of the financial
year.
Nik Philpot, Chief Executive Officer, said:
"We are delighted to be working with Capita once again on this
significant new contract. This contract win reinforces our
market-leading position in delivering specialist customer
engagement solutions and demonstrates the value of our strategic
channel partner relationships."
"Our Eckoh Experience Portal is proving highly successful for
clients looking to add breadth and flexibility to their offering -
whether new services and capabilities for customer engagement or
secure payments, or both. Eckoh has a track record for successfully
delivering large, complex transformation projects on time and
budget and this is where we are focusing our efforts."
- Ends -
For more information, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer Tel: +44 (0) 1442 458
300
Chrissie Herbert, Chief Financial Officer
www.eckoh.com
FTI Consulting LLP
Ed Bridges / Jamie Ricketts / Darius Alexander Tel: +44 (0) 3727
1000
eckoh@fticonsulting.com
N+1 Singer (NOMAD and Joint Broker)
Shaun Dobson, Lauren Kettle Tel: +44(0) 7496 3000
www.n1singer.com
Berenberg (Joint Broker)
Ben Wright, Chris Bowman, Mark Whitmore Tel: +44(0) 3207
7800
www.berenberg.de/en
Canaccord Genuity Limited (Joint Broker)
Simon Bridges, Emma Gabriel, Alex Napier Tel: +44(0) 7523
8000
www.canaccordgenuity.com
About Eckoh plc
Eckoh is a global provider of secure payment products and
customer contact solutions, supporting an international client base
from its offices in the UK and US.
Our secure payments products, which include the patented
CallGuard, can be hosted in the cloud or deployed on the client's
site and remove sensitive personal and payment data from contact
centres and IT environments. The products offer merchants a simple
and effective way to reduce the risk of fraud, secure sensitive
data and become compliant with the Payment Card Industry Data
Security Standards ("PCI DSS") and wider data security regulations.
Eckoh has been a PCI DSS Level One accredited Service Provider
since 2010, processing over GBP1.5 billion in card payments
annually.
Eckoh's customer contact solutions enable inquiries and
transactions to be performed on whatever device the customer
chooses, allowing organizations to increase efficiency, lower
operational costs and provide a true Omni-Channel experience. We
also assist organisations in transforming the way that they engage
with their customers by providing support and transition services
as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of
vertical markets and includes government departments, telecoms,
retailers, utilities, travel, transport, hospitality and financial
services organisations.
More information at www.eckoh.com
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END
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