Netcall PLC New Liberty Platform releases
15 February 2021 - 6:00PM
RNS Non-Regulatory
TIDMNET
Netcall PLC
15 February 2021
RNS Reach
15 February 2021
NETCALL PLC
("Netcall", the "Company" or the "Group")
New Liberty Platform releases
Platform expansion creates one-stop shop for intelligent
automation and customer engagement
Netcall plc (AIM: NET), a leading provider of intelligent
automation and customer engagement software, is pleased to announce
the expansion of its Liberty Platform to include Robotic Process
Automation (RPA) capabilities and enhancements to Liberty Create,
Liberty Converse and Liberty Connect. This follows the acquisition
of RPA vendor Automagica in October 2020 and the completion of the
integration and development of its RPA solution to manage processes
and automation from a single cloud solution.
The launch of Liberty RPA significantly broadens the Group's
offering into the high growth automation market, providing
customers with a comprehensive digital transformation toolkit.
Comprising Create, the low-code application platform, Converse, the
customer engagement and contact centre solution, Connect, the
chatbot and instant digital messaging solution, and now RPA, the
Liberty platform is a one-stop shop for process automation and
customer engagement.
Liberty RPA uses 'robots' to automate manual processes, leading
to increased efficiency, speed and accuracy. Event promoter
Sportpaleis, one of Europe's largest indoor arenas, used Liberty
RPA to rebook 62,000 customer seats in just three and a half days,
freeing up staff to focus on customer engagement, whilst AZMM
Hospital used the RPA software to help scan patient records for
harmful side effects, transforming its prescription processes.
Netcall's investment in innovation and platform expansion
continues to help differentiate its offering, and further present
the Group as an innovative provider of customer engagement and
intelligent automation solutions.
In addition, new releases of Liberty Converse and Connect
include in-conversation apps and smarter context sensitive routing,
skill coverage analysis and omnichannel customer surveys, along
with further and deeper integration with Microsoft Teams and
Dynamics 365. These developments increase capacity for more
effective customer self-service and also improve agents' and
information workers' ability to provide the right responses.
Henrik Bang, Chief Executive, said:
"I am delighted to announce the significant enhancements to our
Liberty platform including the launch of our powerful, integrated
RPA offering. The combination of process automation and customer
engagement positions us at the intersection of two growth markets,
increasing our competitive differentiation while expanding our
addressable market. With growing interest across our customer and
partner base, we are excited about the opportunity we see ahead for
Liberty and Netcall."
For further enquiries, please contact:
Netcall plc Tel. +44 (0) 330
333 6100
Henrik Bang, CEO
Michael Jackson, Chairman
James Ormondroyd, Group Finance Director
Canaccord Genuity Limited (Nominated Tel. +44 (0) 20
Adviser and Broker) 7523 8000
Simon Bridges / Andrew Potts
Alma PR Tel. +44 (0) 20
3405 0205
Caroline Forde / Helena Bogle / Robyn
Fisher
About Netcall
Netcall's Liberty software platform with Intelligent Automation
and Customer Engagement solutions helps organisations transform
their businesses faster and more efficiently, empowering them to
create a leaner, more customer-centric organisation.
Netcall's customers span enterprise, healthcare and government
sectors. These include two-thirds of the NHS Acute Health Trusts
and leading corporates such as Legal and General, Lloyds Banking
Group, ITV and Nationwide Building Society.
This information is provided by Reach, the non-regulatory press
release distribution service of RNS, part of the London Stock
Exchange. Terms and conditions relating to the use and distribution
of this information may apply. For further information, please
contact rns@lseg.com or visit www.rns.com.
Reach is a non-regulatory news service. By using this service an
issuer is confirming that the information contained within this
announcement is of a non-regulatory nature. Reach announcements are
identified with an orange label and the word "Reach" in the source
column of the News Explorer pages of London Stock Exchange's
website so that they are distinguished from the RNS UK regulatory
service. Other vendors subscribing for Reach press releases may use
a different method to distinguish Reach announcements from UK
regulatory news.
RNS may use your IP address to confirm compliance with the terms
and conditions, to analyse how you engage with the information
contained in this communication, and to share such analysis on an
anonymised basis with others as part of our commercial services.
For further information about how RNS and the London Stock Exchange
use the personal data you provide us, please see our Privacy
Policy.
END
NRATTMFTMTIBBRB
(END) Dow Jones Newswires
February 15, 2021 02:00 ET (07:00 GMT)
Netcall (LSE:NET)
Historical Stock Chart
From Apr 2024 to May 2024
Netcall (LSE:NET)
Historical Stock Chart
From May 2023 to May 2024